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Queensland University of Technology CRICOS No. 000213J Health Complaints Commissions in Australia: Time for a National Approach to Data Collection Merrilyn.

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Presentation on theme: "Queensland University of Technology CRICOS No. 000213J Health Complaints Commissions in Australia: Time for a National Approach to Data Collection Merrilyn."— Presentation transcript:

1 Queensland University of Technology CRICOS No. 000213J Health Complaints Commissions in Australia: Time for a National Approach to Data Collection Merrilyn Walton, University of Sydney Jennifer Merry-Smith, University of Sydney Judith Healy, Australian National University Fiona McDonald, Queensland University of Technology (2012) 11:1 Australian Journal of Public Affairs 1-18

2 CRICOS No. 000213J a university for the world real R Are Australian health complaints commissions an effective tool to improve health services? Project

3 CRICOS No. 000213J a university for the world real R

4 CRICOS No. 000213J a university for the world real R Health system reform Focus: increased accountability -Mandatory accreditation -National standards -National framework for health professional regulation

5 CRICOS No. 000213J a university for the world real R Health Complaints Commissions ‘Public watchdog’ – accountability Empower patients Dispute resolution Accessible Independent Window on quality

6 CRICOS No. 000213J a university for the world real R Data collection sub-project Is the data collected by health complaints commissions in Australia comparable so that conclusions can be drawn about complaints management and the safety and quality of health services in Australia?

7 CRICOS No. 000213J a university for the world real R Methods Comparison of statistics from Health Complaints Commission annual reports: 2005-2006 2009-2010

8 CRICOS No. 000213J a university for the world real R Results Comparisons possible only for the most basic data Considerable variability in data presented

9 CRICOS No. 000213J a university for the world real R Results Jurisdiction of commissions vary Definitions vary Classifications vary

10 CRICOS No. 000213J a university for the world real R Complaints data 2009-2010 NSW & QLD record procedural steps Vic & Tas record outcomes for complainants NT, ACT, SA, WA no data reported Data only comparable on 4 out of 18 data items

11 CRICOS No. 000213J a university for the world real R Conclusion Data collected does not allow us to nationally - benchmark complaints - make definitive comparisons - establish best practice A standardised data set needs to be developed by the Commissions

12 CRICOS No. 000213J a university for the world real R Acknowledgements

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