1. Национальное агентство по экспорту и инвестициям Investor Support Centre within «KAZNEX INVEST» JSC (Investment Ombudsman Services) 1

2. Национальное агентство по экспорту и инвестициям Establishing of Investor Support Center (working body to the Investment Ombudsman) Competence:  Accounting, Finance and Taxation;  Import / export and customs laws; Expert (Personal Manager) Competence: Labor issues and dispute resolution environmental issues visa and migration issues Expert (Personal Manager) Head of Service Competence:  Construction and licensing;  Collaboration with local authorities  Certification and control Expert (Personal Manager) Outsourcing (consulting company) Investor Support Center (Investment Ombudsman Service) 2

3. Национальное агентство по экспорту и инвестициям Scheme to address issues Investor Support Center Investor Government bodies and local authorities 2 Investors Associations Foreign Embassies 1 Working Group on Protection of rights of foreign investors Proposals reports WG Secretariat - Committee on Investments MINT RK Decision reinvestigation 3 3

4. Национальное агентство по экспорту и инвестициям 1 st step: Stakeholder interaction Investor Service Center Investor Service Centers in regions Embassies of Kazakhstan abroad Business associations Foreign Embassies in Kazakhstan Investors Directing grievance:  Through the site: www.invest.gov.kz; www.invest.gov.kz  E-mail: ombudsman@kaznexinvest.kz ombudsman@kaznexinvest.kz  Tel: 8 (7172) 79 9393 (1083, 1073)  Links to websites:  Kazakhstani and foreign diplomatic missions;  government agencies;  business associations;  Investor Service Centers in the regions;  Roundtables and meetings with investors;  Surveys 4

5. Национальное агентство по экспорту и инвестициям 2 nd step: Joint consultations and development of solutions  compliance with the confidentiality and non-disclosure;  effective collaboration of all stakeholders;  ensuring the competence of the “personal managers" Investor Service Center InvestorsGovernment bodies 5

6. Национальное агентство по экспорту и инвестициям The importance of the protection of foreign investors  Improving the investment climate  Increase in FDI inflows, including the non-extracting sector  The introduction of a systematic approach to solving the problems of investors who invest in non-extracting sector According to international statistics, about 65% of the investments are from existing investors. In South Korea, the volume of re-investment is about 51% of FDI. While the expenditures spent to work with existing investors accounted for 20% of the total funds allocated for attracting FDI. In Kazakhstan: Foreign Investors Council under the President of the Republic of Kazakhstan and the Council to improve the investment climate under the Prime Minister of Kazakhstan, whose activities are more focused on addressing systemic issues. 6

7. Национальное агентство по экспорту и инвестициям Contacts: Astana, Syganak Str. 25, business center «Ansar», 2-floor Nurbolat Seitmagambetov Tel: 8 (7172) 79-93-93 (1083, 1073) +7 701 111 5957 E-mail: ombudsman@kaznexinvest.kzombudsman@kaznexinvest.kz 7