1. ANU Mobile Student Information Officers Ms Joan Angel Ms Libbie Dinn

2. Overview The campus has a large surface area. Many students have trouble finding the time to visit or find ANU Student Central for assistance. The challenge was to take services delivery to the students and break down any perceptions of distance physically and in approachability. 2

3. 3 About the ANU Total EFTSL 2013 –Higher Degree Research 2133.4 –Graduate Coursework 3985.7 –Undergraduate 8528.5 First year students 2014 –HDR 319.5 –Graduate CW 1940.6 –Undergraduate 5064.8

4. Some history about ANU service delivery 4

5. ANU Student Central 5

6. ANU Campus 6

7. Why Have Mobile Student Information Officers? Engage face to face with students Remove barriers to communication Improve student understanding of important information Show the range of services available Give staff something fun & creative to do 7

8. How it happened 8

9. Setting up student rovers Be Visible Stay connected with the Office Student information cards with a QR barcode 9

10. Student rovers in action – O week 2014 Prezi Presentation 10

11. Student-Staff & the ANU Student Centre Engaging with students

12. ANU Mobile Student Information Officers 12

13. ANU Mobile Student Information Officers 13 Any questions? Thank you for attending

14. Contact Details Joan Angel Joan.Angel@anu.edu.au 61 2 6125 5037 Libbie Dinn Elizabeth.Dinn@anu.edu.au 61 2 6125 9278 14