4. Offer highly configurable and scalable services Maintain an evergreen service Provide a platform built on security, privacy, and trust

6. Customers can mix and match services to meet their requirements Highly configurable and scalable Redundant datacenters and financially backed SLA provide uninterrupted and reliable access Choose the flexibility between cloud and hybrid deployment Office 365 is highly configurable with some customization

7. Maintain an evergreen service

9. Azure AD Password Sync. Office Web Apps real-time co-authoring The New Office Improved Sharing Emails Office 365 Adapter Embedded Images PDFs in Word Web Apps Updated Lync mobile clients OneNote for iPhone and Android phones Q&A manager Power Map for Excel Directory Sync Max Objects Auto Increase Windows Azure Active Authentication DirSync Scoping and Filtering Exchange Online Inactive Mailboxes PDF support for SharePoint Online Lync Online Integrated Reporting Office Web Apps Update Windows Azure Active Directory Sync Tool-update Admin Add Retention policy and tag management Office 365 SSO with SAML 2.0 Identity Providers Exchange Online Address Book Policies Excel Web App update SharePoint Newsfeed App for Windows 8 Lync meeting scheduling from OWA Exchange Online Archiving add-on Rights Management Services OneNote for iPad SharePoint Online Platform Improvements IM mute EXO: 50 GB Mailboxes Exchange group naming policy Directory Sync Max Objects Auto Increase Office on the Web Yammer basic integration Encrypted Data Project codename “GeoFlow” preview for Excel Directory Sync Max Objects Auto Increase Office 365 Admin Mobile App SkyDrive Pro Sync for Windows Lync Online Remote PowerShell Lync mobile clients Office Mobile for iPhone & Android phones Go Daddy Integration OWA for iPhone & OWA for iPad Lync and SharePoint Service Reporting Connecting Skype & Lync SkyDrive Pro apps for Windows 8 & iOS Message Center Shared with Me 50 GB mailbox Office 365 Switch Plans SkyDrive Pro Storage increase Lync Online Q&A manager 2013

10. Impact of wave releases

11. Customer engagement Send-a-smile in-product feedback Support and community aggregate customers’ issues Old New

12. SpeedSecurity Quality Agility Transparency

16. Roadmap disclosure Feature release process Communications policies

17. Functionality updates Platform updates

20. First release Targeted Q4 FY14

21. Alan Smith  Office dashboard users & groups licensing service settings service health reports domains support purchase services Alan Smith  Mail Calendar People Newsfeed Documents Sites Admin email sites voice & conferencing downloads passwords projects updates manage feature rollout Admins control how new features are rolled out to people in their organization. Learn more service settings When will my change take effect? First release Select this option if you want people to receive new features as soon as they are available from Microsoft. ON It can take up to 24 hours for this change to take effect. MOCKUP

22. GA customer notification NDA Roadmap Internal Dog food MSFT IT Release Design/ Develop/ Test

23. All GA (T) (First Release T+14) First Release GA (T) First Release notification (T-7) Public Roadmap (T-30-90) Internal Dog food MSFT IT First Release Standard Release Design/ Develop/ Test

26. System Requirements & lifecycle policy Any Office client in mainstream support Web browser Office client Older clients Current and previous version of Internet Explorer and Firefox Current versions of Chrome and Safari Office 365 won’t deliberately block connections Existing features may operate differently and not work over time New features may not be available Office 365 will only offer security fixes. No code fixes.

29. http://blogs.office.com/2014/04/01/managing-change-with-message-center/

30. Functionality updates Platform updates

31. (planned maintenance outage) Public Roadmap 1-3 months Message Center At availability Public Roadmap Up to 12 months System Requirements 12+ months Message Center At 12 months (ongoing) Message Center 1-12 months Service Health Dashboard 5 day minimum

32. Provides tenant specific Office 365 service health and maintenance information on the go Available for Windows Phone, iOS and Android devices

33. Ability to query a tenant and see service health results and Message center information.

38. www.microsoft.com/learning http://microsoft.com/msdn http://microsoft.com/technet http://channel9.msdn.com/Events/TechEd