1. Copyright Prentice-Hall, Inc. 1998 11-1 Chapter 11 The MIS, DSS & EIS

2. Copyright Prentice-Hall, Inc. 1998 11-2 Information and its use in decision making

3. Copyright Prentice-Hall, Inc. 1998 11-3 The role of information in decision making is familiar to all of us

4. Copyright Prentice-Hall, Inc. 1998 11-4 Information is critical to most enterprises and must be managed carefully

5. Copyright Prentice-Hall, Inc. 1998 11-5 Information & Decision Making Strategic Management Tactical Management Operational Management Functions:PlanningOrganizingLeadingControlling Nonmanagement Employees Resources Functions Products & Services Resources

6. Copyright Prentice-Hall, Inc. 1998 11-6

7. Copyright Prentice-Hall, Inc. 1998 11-7 Filtering Information  Clerical Level  Operational Level  Tactical Level  Strategic Level

8. Copyright Prentice-Hall, Inc. 1998 11-8

9. Copyright Prentice-Hall, Inc. 1998 11-9DecisionsDecisions  Programmed Decisions  Nonprogrammed Decisions  Information-Based Decisions

10. Copyright Prentice-Hall, Inc. 1998 11-10 Information Systems  What Is It?  Provides Information Processing Capabilities  Provides Information To Make Better, More Informed Decisions

11. Copyright Prentice-Hall, Inc. 1998 11-11

12. Copyright Prentice-Hall, Inc. 1998 11-12 Information Systems  What Can It Do?  Input  Processing  Storage  Output

13. Copyright Prentice-Hall, Inc. 1998 11-13

14. Copyright Prentice-Hall, Inc. 1998 11-14 Information Systems  The Manual System  Function-Based Information System

15. Copyright Prentice-Hall, Inc. 1998 11-15 Data Entry Concepts  Online vs Offline  Source Data  Approaches to Data Entry  Batch Processing  Transaction Processing

16. Copyright Prentice-Hall, Inc. 1998 11-16 Robotics replace tedious tasks in the production line

17. Copyright Prentice-Hall, Inc. 1998 11-17 Source data automation

18. Copyright Prentice-Hall, Inc. 1998 11-18 Data Processing Systems  Action Documents  Invoices  Scheduled Reports

19. Copyright Prentice-Hall, Inc. 1998 11-19

20. Copyright Prentice-Hall, Inc. 1998 11-20 Management Information Systems  What Is It?  A Computer-Based System that Optimizes the Collection, Transfer, & Presentation of Information throughout an Organization through an Integrated Structure of Databases & Information Flow

21. Copyright Prentice-Hall, Inc. 1998 11-21 Computerized maintenance management

22. Copyright Prentice-Hall, Inc. 1998 11-22  MIS vs Data Processing Systems  MIS Offers Greater Flexibility  MIS Integrates the Information Flow  MIS Caters to Information Needs  MIS has Online Inquiry Capability Management Information Systems

23. Copyright Prentice-Hall, Inc. 1998 11-23  Characteristics  MIS Supports DP Functions  MIS Uses an Integrated Database  MIS Provides Managers with Timely Information  MIS is Flexible & Adaptable  MIS Can Boost System Security Management Information Systems

24. Copyright Prentice-Hall, Inc. 1998 11-24 DSS  What Is It?  Interactive Information Systems that Rely on an Integrated Set of User-Friendly Hardware & Software Tools to Produce & Present Information Targeted to Support Management in the Decision Making Process DSSDSS

25. Copyright Prentice-Hall, Inc. 1998 11-25

26. Copyright Prentice-Hall, Inc. 1998 11-26 DSS  Characteristics  Help in Decision Making Process  Addresses Semistructured & Unstructured Problems  Interactive & User-Friendly  Readily Adaptable  Can Interact with a Database More.... DSSDSS

27. Copyright Prentice-Hall, Inc. 1998 11-27 DSS  Characteristics  Supports all Levels of Management  Makes Models, Simulations, & Analytical Tools Available to Decision Makers  Irregular Usage - Not a Scheduled Function or Report DSSDSS

28. Copyright Prentice-Hall, Inc. 1998 11-28 DSS Tools  Applications Development  Data Management  Modeling  Statistical Analysis  Planning

29. Copyright Prentice-Hall, Inc. 1998 11-29 DSS Tools  Inquiry  Graphics  Consolidations  Application-Specific DSS Capabilities

30. Copyright Prentice-Hall, Inc. 1998 11-30 SAS/QC Quality control software

31. Copyright Prentice-Hall, Inc. 1998 11-31 SAS/OR project management software

32. Copyright Prentice-Hall, Inc. 1998 11-32 SAS/GIS (Geographic Information System)

33. Copyright Prentice-Hall, Inc. 1998 11-33 Executive Support Systems

34. Copyright Prentice-Hall, Inc. 1998 11-34 Expert Systems  Knowledge Based System  Assistant Systems  Artificial Intelligence  Software Agents

35. Copyright Prentice-Hall, Inc. 1998 11-35 Expert system for loan applications

36. Copyright Prentice-Hall, Inc. 1998 11-36 Summary Discussion

37. Copyright Prentice-Hall, Inc. 1998 11-37 Coming Soon... DevelopingBusinessInformationSystems Chapter 12