1. Acknowledgement of country
We acknowledge that the lands that
we meet on today are the traditional
lands of the Kaurna people and we respect their
spiritual relationship with their country. 
We also acknowledge the Kaurna people as the
custodians of the greater Adelaide region and
that their cultural and heritage beliefs are
important to the Kaurna people today.

2. Consultation Process review of existing Charters / Codes & the key
principles (H&CSC Act section 22)
internal discussion with HCSCC & Project
Reference Group
public consultation across health & community services sectors - service users, carers, service providers, other stakeholders
comments received by 11 August 2010 will be considered by Reference Group
proposed Charter will be presented to the Minister for Health, with consultation report, by 1 October 2010

3. Health & Community Services Complaints Act (2004)
In developing the Charter, the Commissioner
must have regard to the following principles
(section 22): that a person should be entitled to…
participate effectively in decisions about the services provided
take an active role
be provided with appropriate services, taking into account their background
obtain reasonable access to their records
confidentiality
have access to complaints procedure
and that professional and non-professional providers should be given consideration and recognition for their contribution

4. Consultation Charter Rights: access 5. information
Guiding principles:
diversity – South Australia is a diverse society
capacity – to make decisions
partnership – between service users & service providers
contribution – to health & well-being of the community
authority – can be effected by legal processes
Rights:
access information
safety participation
quality privacy
respect comment

5. Draft HCSCC Charter alignment…
Please contact Lisa Firth
Senior Project Officer, HCSCC Charter of Rights
to discuss and obtain a relevant alignment
slide/s for your sector.
Ph:

6. How will HCSCC use the Charter?
Section 85 of the Health & Community
Services Complaints Act (2004) says that:
(1) in determining whether a health or community
service provider has acted reasonably, HCSCC must have
regard to:
the Charter; and
the Charter principles (section 22); and
the generally accepted standard that would be expected of a health or community service provider,
and may have regard to any other matter or information that
HCSCC considers relevant.
(2) HCSCC must in making a decision, take into account the level
of resources reasonably available to the health or community
service provider.

7. HCSCC decides whether the service provider’s actions were reasonable
What they did was reasonable
- HCSCC takes no further action
What they did was unreasonable
Outcome may include: an apology, future plan for service user, action to prevent it happening again, recommendations for service improvement, monitoring progress.

8. Ongoing role of the HCSCC
Section 9 (1) of the Health & Community
Services Complaints Act (2004) requires
HCSCC to:
(a) to prepare and regularly review the Charter; and
(d) to provide information, education and advice in relation to-
the Charter; and
health and community service rights and
responsibilities.
It is likely that these functions will be completed in conjunction
with the HCSCC Advisory Council.

9. How you can participate
attend a discussion session
provide feedback:
on-line feedback form on HCSCC website
download & complete feedback form
in writing (e.g. letter or fax)
formal submission
distribute information via your networks
newsletters / ebulletins
meetings / committees / advisory groups
facilitate a discussion session with your own members or networks

10. Contact HCSCC www.hcscc.sa.gov.au with e-mail link +
H&CSC Act + HCSCC Charter of Rights
information updates
Phone Lisa Firth, Senior Project Officer HCSCC Charter P
HCSCC PO Box 199 Rundle Mall SA 5000
Marked Attention: Lisa Firth
Enquiry Service Mon-Fri 9am-5pm
P country landline toll free F