1. 1 Session Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Using the Cisco TAC Web Site for LAN Switching Issues Cisco TAC Web Seminar

2. © 2001, Cisco Systems, Inc. All rights reserved. 222 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

3. © 2001, Cisco Systems, Inc. All rights reserved. 333 Presentation_ID Cisco.com Web Site Log in

4. © 2001, Cisco Systems, Inc. All rights reserved. 444 Presentation_ID Cisco TAC Web Site Log in

5. © 2001, Cisco Systems, Inc. All rights reserved. 555 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

6. © 2001, Cisco Systems, Inc. All rights reserved. 666 Presentation_ID Hardware Support Select “Hardware Support” Note: Featured links or frequently accessed documents are listed on main page Cisco Products Featured Links

7. © 2001, Cisco Systems, Inc. All rights reserved. 777 Presentation_ID Hardware Support Select product from: Navigation bar Center section

8. © 2001, Cisco Systems, Inc. All rights reserved. 888 Presentation_ID Hardware Support – LAN Switches Select the LAN Switch, such as a Catalyst 6000 Series Switch via the navigation bar or product listing in the center section Catalyst 6000 Series Switches

9. © 2001, Cisco Systems, Inc. All rights reserved. 999 Presentation_ID Hardware Support – LAN Switches Consolidated technical resources; organized by: Hardware information Software installation Software configuration Troubleshooting Documentation Training

10. © 2001, Cisco Systems, Inc. All rights reserved. 10 Presentation_ID Hardware Support – LAN Switches Product specifications Modules Hardware installation and configuration Hardware Information

11. © 2001, Cisco Systems, Inc. All rights reserved. 11 Presentation_ID Hardware Support – LAN Switches Software Installation Software download and upgrade information Software Center access Software features and versions information

12. © 2001, Cisco Systems, Inc. All rights reserved. 12 Presentation_ID Hardware Support – LAN Switches Software download and upgrade example

13. © 2001, Cisco Systems, Inc. All rights reserved. 13 Presentation_ID Hardware Support – LAN Switches Select configuration help by feature: CallManager EtherChannel® Multicast Quality of Service (QoS) …etc. Software Configuration

14. © 2001, Cisco Systems, Inc. All rights reserved. 14 Presentation_ID Hardware Support – LAN Switches Sample configuration for EtherChannel between Catalyst ® 4000, 5000, and 6000 series

15. © 2001, Cisco Systems, Inc. All rights reserved. 15 Presentation_ID Hardware Support – LAN Switches Known problems: Field notices …more Search by topic: Password recovery Spanning Tree Protocol Access to tools: Bug Toolkit …more Troubleshooting

16. © 2001, Cisco Systems, Inc. All rights reserved. 16 Presentation_ID Hardware Support – LAN Switches Sample “How to” document Provides recovery procedures

17. © 2001, Cisco Systems, Inc. All rights reserved. 17 Presentation_ID Hardware Support – LAN Switches Sample troubleshooting document Troubleshooting steps and resources

18. © 2001, Cisco Systems, Inc. All rights reserved. 18 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

19. © 2001, Cisco Systems, Inc. All rights reserved. 19 Presentation_ID Technology Support Select “Technology Support” Note: Featured links or frequently accessed documents are listed on main page Featured Links

20. © 2001, Cisco Systems, Inc. All rights reserved. 20 Presentation_ID Technology Support Select Technology from: Navigation bar Center section

21. © 2001, Cisco Systems, Inc. All rights reserved. 21 Presentation_ID Technology Support – LAN Switching Select a LAN Technology: EtherChannel FDDI & CDDI LAN Security Spanning Tree …and more

22. © 2001, Cisco Systems, Inc. All rights reserved. 22 Presentation_ID Technology Support – LAN Switching Organized by: Overview Network Design Implementation and Configuration Verification and Troubleshooting Documentation

23. © 2001, Cisco Systems, Inc. All rights reserved. 23 Presentation_ID Technology Support – LAN Switching Overview Standards and Specifications Features

24. © 2001, Cisco Systems, Inc. All rights reserved. 24 Presentation_ID Technology Support – LAN Switching Tech note provides: Feature description Availability Configuration Monitoring Related information

25. © 2001, Cisco Systems, Inc. All rights reserved. 25 Presentation_ID Technology Support – LAN Switching Documents help sketch out network designs Network Design

26. © 2001, Cisco Systems, Inc. All rights reserved. 26 Presentation_ID Technology Support – LAN Switching Sample “How to” document

27. © 2001, Cisco Systems, Inc. All rights reserved. 27 Presentation_ID Implementation and Configuration Features and Versions Samples and Tips Technology Support – LAN Switching

28. © 2001, Cisco Systems, Inc. All rights reserved. 28 Presentation_ID Sample configuration document General understanding Configuration examples Technology Support – LAN Switching

29. © 2001, Cisco Systems, Inc. All rights reserved. 29 Presentation_ID Technology Support – LAN Switching Sample topologies and explanations of UplinkFast and BackboneFast

30. © 2001, Cisco Systems, Inc. All rights reserved. 30 Presentation_ID Technology Support – LAN Switching Step-by-step instructions for enabling and disabling features

31. © 2001, Cisco Systems, Inc. All rights reserved. 31 Presentation_ID Troubleshooting Known problems such as security advisories Troubleshooting documents Troubleshooting tools Technology Support – LAN Switching

32. © 2001, Cisco Systems, Inc. All rights reserved. 32 Presentation_ID Sample troubleshooting document Technology Support – LAN Switching

33. © 2001, Cisco Systems, Inc. All rights reserved. 33 Presentation_ID Technology Support – LAN Switching Flash animation explains Spanning-Tree Protocol failure

34. © 2001, Cisco Systems, Inc. All rights reserved. 34 Presentation_ID Technology Support – LAN Switching Identifying bridge loops Restoring connectivity Checking ports Looking for resource errors Disabling unneeded features

35. © 2001, Cisco Systems, Inc. All rights reserved. 35 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

36. © 2001, Cisco Systems, Inc. All rights reserved. 36 Presentation_ID Tools & Utilities Select “Tools & Utilities” section

37. © 2001, Cisco Systems, Inc. All rights reserved. 37 Presentation_ID Tools & Utilities Tools segmented by: Alphabetical list Task: configuration, installation, troubleshooting, etc. Software downloads TAC case management

38. © 2001, Cisco Systems, Inc. All rights reserved. 38 Presentation_ID TAC Advanced Search Search by: TAC Technical Documentation Case studies Config examples …more TAC Data Collections Bug Toolkit Case Open tool …more All of www.cisco.comwww.cisco.com NetPro Search

39. © 2001, Cisco Systems, Inc. All rights reserved. 39 Presentation_ID TAC Advanced Search Fewer results Quick access to solutions

40. © 2001, Cisco Systems, Inc. All rights reserved. 40 Presentation_ID TAC Advanced Search Select “TAC Data Collections” Enter bug ID Select “Bug Database”

41. © 2001, Cisco Systems, Inc. All rights reserved. 41 Presentation_ID TAC Advanced Search Links directly to the release notes in Bug Toolkit The Result

42. © 2001, Cisco Systems, Inc. All rights reserved. 42 Presentation_ID Software Advisor Determines compatibility and feature information for Cisco IOS and Catalyst Operating System software Combination of tools: Hardware/ Software Compatibility Matrix Feature Navigator Compatibility Advisor

43. © 2001, Cisco Systems, Inc. All rights reserved. 43 Presentation_ID Software Advisor Helps you: Analyze your hardware configuration Select software for your Cisco Catalyst product

44. © 2001, Cisco Systems, Inc. All rights reserved. 44 Presentation_ID Software Advisor Paste Show Version and Show Module command output directly into the tool

45. © 2001, Cisco Systems, Inc. All rights reserved. 45 Presentation_ID Software Advisor Result: Analysis of your hardware configuration Text highlighted in red indicates the current CatOS software version needs to be updated

46. © 2001, Cisco Systems, Inc. All rights reserved. 46 Presentation_ID Software Advisor Software Upgrade Steps

47. © 2001, Cisco Systems, Inc. All rights reserved. 47 Presentation_ID Software Advisor Software information by component

48. © 2001, Cisco Systems, Inc. All rights reserved. 48 Presentation_ID Bug Toolkit Research a software upgrade or troubleshoot Enter known bug ID Search bugs related to Cisco IOS Software by release Search for bugs in other Cisco software or hardware

49. © 2001, Cisco Systems, Inc. All rights reserved. 49 Presentation_ID Bug Toolkit Catalyst 4000 Series example: Select version Enter keywords Set advanced options

50. © 2001, Cisco Systems, Inc. All rights reserved. 50 Presentation_ID Bug Toolkit Results Your search criteria

51. © 2001, Cisco Systems, Inc. All rights reserved. 51 Presentation_ID Bug Toolkit Individual Bug Details Save this bug to a bug group

52. © 2001, Cisco Systems, Inc. All rights reserved. 52 Presentation_ID Output Interpreter Analyzes output from show commands Displays:  Errors  Warnings  Information  References

53. © 2001, Cisco Systems, Inc. All rights reserved. 53 Presentation_ID Output Interpreter Results from “show port” command:  Errors, including suggestions  Warnings, including suggestions

54. © 2001, Cisco Systems, Inc. All rights reserved. 54 Presentation_ID Output Interpreter Results from “show port” command (cont’d.)  Information  References Feedback form

55. © 2001, Cisco Systems, Inc. All rights reserved. 55 Presentation_ID Output Interpreter Optional technologies pull-down menu: Make your optional selection

56. © 2001, Cisco Systems, Inc. All rights reserved. 56 Presentation_ID TAC Case Collection… Just Solve It! Free text query Guided search Search by solution number View All Solutions Suggests solutions that come from actual cases taken by TAC engineers

57. © 2001, Cisco Systems, Inc. All rights reserved. 57 Presentation_ID TAC Case Collection Free text query

58. © 2001, Cisco Systems, Inc. All rights reserved. 58 Presentation_ID TAC Case Collection Tool will clarify the problem area and frequency Edit problem type if query has been misunderstood

59. © 2001, Cisco Systems, Inc. All rights reserved. 59 Presentation_ID TAC Case Collection Clarifying questions continue: e.g., What is the port LED status?

60. © 2001, Cisco Systems, Inc. All rights reserved. 60 Presentation_ID TAC Case Collection Search results table Click on “View Solution” links to be taken to solutions

61. © 2001, Cisco Systems, Inc. All rights reserved. 61 Presentation_ID TAC Case Collection Detailed solution page

62. © 2001, Cisco Systems, Inc. All rights reserved. 62 Presentation_ID TAC Case Collection Guided Search Tool will clarify problem area

63. © 2001, Cisco Systems, Inc. All rights reserved. 63 Presentation_ID TAC Case Collection Additional clarifying questions as you interact with the tool to get to your solution

64. © 2001, Cisco Systems, Inc. All rights reserved. 64 Presentation_ID TAC Case Collection Search results table Click on “View Solution” links to be taken to solutions

65. © 2001, Cisco Systems, Inc. All rights reserved. 65 Presentation_ID TAC Case Collection Detailed solution page

66. © 2001, Cisco Systems, Inc. All rights reserved. 66 Presentation_ID TAC Case Collection View All Solutions

67. © 2001, Cisco Systems, Inc. All rights reserved. 67 Presentation_ID TAC Case Collection View All Solutions (cont’d.)

68. © 2001, Cisco Systems, Inc. All rights reserved. 68 Presentation_ID Agenda Cisco.com and TAC Web Site Hardware Support Technology Support TAC Web Tools Additional Training and Resources Conclusion

69. © 2001, Cisco Systems, Inc. All rights reserved. 69 Presentation_ID TAC Case Management Tools Easy access to the Case Open tool

70. © 2001, Cisco Systems, Inc. All rights reserved. 70 Presentation_ID TAC Case Management Tools Open a case via the “Tools & Utilities” section Select “TAC Case management” tools from: Navigation bar or Center section Or….

71. © 2001, Cisco Systems, Inc. All rights reserved. 71 Presentation_ID TAC Case Management Tools Links directly to the Case Open tool

72. © 2001, Cisco Systems, Inc. All rights reserved. 72 Presentation_ID Cisco TAC Newsletter Receive the latest technical information and tool updates Indicate technology preferences and receive “TAC News Flashes” about your areas of interest Subscribe now at the above URL www.cisco.com/tac/newsletter/signup

73. © 2001, Cisco Systems, Inc. All rights reserved. 73 Presentation_ID Training Resources Cisco Learning Connection TAC Training E-Seminars Learn about Cisco technologies Cisco TAC Web Seminars Learn how to navigate the Cisco TAC Web Site for technical resources

74. © 2001, Cisco Systems, Inc. All rights reserved. 74 Presentation_ID Networking Professionals Connection Participate in discussion groups Attend live, online Tech Talks Ask the Expert: Discuss networking issues with Cisco http://www.cisco.com/go/netpro

75. © 2001, Cisco Systems, Inc. All rights reserved. 75 Presentation_ID Cisco TAC Web Site: Industry Award Winner Cisco TAC Web Site wins the 2002 “Ten Best Web Support Sites” award from the Association of Support Professionals (ASP) High marks in the areas of: Web usability Web design and navigation Knowledge bases Search Interactive features

76. © 2001, Cisco Systems, Inc. All rights reserved. 76 Presentation_ID Conclusion Easier navigation Improved search One location for all technical documentation Direct access to the Case Open and Case Query tools Benefits of the Cisco TAC Web Site www.cisco.com/tac