1. TAS AG Contact Center – BPO service center – service industries KAI ZUCHOLD Head of Human Resource Management WINNER OF CCV QUALITY AWARD - GERMANY -

2. TAS AG – Quality Outsourcing & Communication | www.tasag.de2 B2B enquiries – energy, automotive and financial sector e.g. customer acquisition, accounting service, field service management, service & support TAS AG – Size & enquiries 400 employees in Germany Multilinguale Dienstleistungen in 12 Sprachen 200 employees in Malta (Joint Venture) B2C enquiries – e-commerce, insurance and financial sector e.g. customer acquisition & service, order service, support, customer care service, telebanking - services via phone, mail, web chat & social media -

3. TAS AG – Quality Outsourcing & Communication | www.tasag.de3 TAS AG – Impressions

4. TAS AG – Quality Outsourcing & Communication | www.tasag.de4 TAS AG – Top 5 management tips Love your employees. Invest much time. Promote self determination. Be proactive and innovative. Lead trustingly.