0. WELCOME TO COMPASS GROUP
Angela Cox & Mark Lean

1. COMPASS GROUP GLOBAL SCALE
£17bn revenues
£1.2bn Operating profit
55 Countries
509,000
people
5bn
meals a year
Largest food and support service business in the world
3 Operating Divisions
So who thinks they know a bit about the business?
PEOPLE – we are the 8th largest CORPORATE employer in the WORLD and 17th largest if you include Public Employers
Not even in the top 400 for Revenue – means two things – we are all about people and we work damn hard for our money!
51,000 client sites

2. COMPASS GROUP GLOBAL OPERATIONS
Fast Growing & Emerging
£3.1bn Revenue
£235m Op Profit
19% of Group Rev
North America
£7.5bn Revenue
£598m Op Profit
44% of Group Rev
3 Distinct Areas
North America – The Groups Growth Engine – delivering 7-10% growth consistently over the last few years
Fast Growing & Emerging – Rapid growth: Turkey over 20% growth in 2012 / Brazil – this are the opportunity markets to grow into
Europe & Japan – Mature, economically stagnant, tough competition
All three have very specific traits and require a particular skill set to manage and deliver – so Richard has been busy in the last 7 years ensuring we have the right people, in the right places, doing the right things to maximise these markets
While at the same time giving us the universal language of MAP – to drive consistency and comparability
Europe & Japan
£6.2bn Revenue
£397m Op Profit
37% of Group Rev

3. COMPASS GROUP UK&I

4. Compass UK&I Part of Compass Group, FTSE 100 Organisation, £17.6bn T/O
UK&I circa £1.8bn T/O
Sector led with central support functions:
Defence
Education
Healthcare
Restaurant Associates
Eurest
Sports, Hospitality & Leisure
FM Support Services
3 Divisions – Vision Security Group, ICM, 14forty
£320m turnover
Op Ex Journey started in May 2014-OEE led initially

5. Operational Excellence - Compass UK&I
Operational Excellence capability within sectors
Led by Business Excellence Director’s in each sector
Varying levels of progress on Operational Excellence journey
Differing focus across sectors
Different structures and level of capability based on business needs
Small Central Operational Excellence team
Support sectors and central functions
Development of standardised, “One Best Way” tool kit and documentation
Future focus on transformation across support functions (HR, Finance, Commercial, IT)