1. CNA Information Technology Group

2. CNA IT Mission CNA's Information Technology Group partners with the business -- in a dynamic and rewarding work environment -- to deliver high quality, innovative technology solutions that enable CNA Insurance Company to be a great underwriting company in the markets it chooses to serve. We do this to maximize shareholder value and to increase CNA’s value to our other stakeholders.

3. How does IT enable CNA to succeed? CNA focuses on Property and Casualty, Life insurance and Reinsurance.  CNA is structured so that the underwriters and marketers focus their efforts on growing profitable business.  Underwriters need resources, such as complete account information (i.e., the total pieces of business that make up an account, the loss ratio, the total premium paid since policy inception, etc.) to analyze the business and drive the lines of business to profitability.

4. How does IT enable CNA to succeed? (Continued) Marketers need resources to determine how much business grew in a certain line, how much business is growing for profitable business segments to strategically analyze marketing plans. Here’s where we come in…….  Information Technology manages most all other functions to run the business so that we support Underwriting and Marketing, providing the necessary tools and resources to grow CNA’s business profitably and increase shareholder value.

5. IT - 2003 Objectives IT provides superior service and technology tools to our underwriting and claims partners so CNA can be a great underwriting company and increase shareholder value. 1. Enable Better Decision Making through Technology. 2. Provide Best in Class Service (both cost and quality) 3. Dramatically Lower the Cost of Ownership for our Systems. 4. Build Systems and Processes that rapidly respond to business needs.

6. Technology within the Insurance Industry The professional origins of our IT Leadership Team are diverse, and these individuals contribute solid IT experience. We search for individuals possessing solid and deep technical knowledge/experience - we do not expect these individuals to be experts within insurance.

7. Current Projects The business drives our priorities and provides the framework for the following projects: End Game Solutions Computer Framework Process Web Services Component Software Package Upgrades (e.g. – PeopleSoft, Ariba, etc) Quality Assurance & Testing

8. 8 End Game Solutions What is it? 67 projects involving underwriting, claims, operations, information technology & process. Multi-year initiative $165 million investment EGS involves over 500 technical, process, & business personnel

9. 9 Project Example: SmartSource Website

10. 10 User selects ‘SmartBUY’ button

11. 11 User wants to make a purchase…

12. 12 Homepage for Ariba Buyer system

13. What does it take to be an IT employee? Employee –New Technical Skills –Team-Based Skills: communication, negotiation, listening, accountability Be a Leader –Make Things Better –Speak up When Things are Wrong –Leadership is Influence: lead from any position Be Accountable for Results –Meet Commitments –Take Responsibility –Results over Effort Take Ownership of Career –Position Technically –Be Responsible for What Happens

14. Technical Roles within the IT Group Chief Technology Officer Business Segment Partners Program Managers Business Analysts Application Specialists Solutions Architects Enterprise Architects Solutions Design Leads Application Development Analysts

15. 15 Any Questions?