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Published byCathleen Hodges Modified over 8 years ago
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Traditional “Hats” Worn by Superintendents
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Accountant Company Monies Impacts Bottom Line Purchase Orders & Backcharges Typical Subdivision – 30 homes @ $250K = $7.5M 30 homes @ $400K = $12M CHA-CHING$$$$$$$$$$$
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Administrator All Phases of Construction Company Policies Management of Assets Trade Payment Approvals Product Quality Control
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Architect Interprets & Clarifies Blueprints Manages Red Line Prints Provides Direction
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Coordinator The Conductor Orchestrates Entire Process Makes All Necessary Arrangements. Works with Other Departments.
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Communicator Keeps All Parties Informed, Up-to-Date Verifies Information with Trade Partners Information “Funnel”
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Customer Service Primary Customer Contact for Construction-Related Questions Professionalism Communication Skills Service Mind-Set
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Diplomat Deals with Many Different People and Types of People Buyers, Trade Partners, Inspectors, Etc. Minimizes Friction Requires Tact
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Director Fills On-Site Leadership Role Guidance to Trade Partners Ultimately Responsible for Final Product “Makes it Happen!”
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Documenter Keeps Written Records Schedules, Punch Lists, Notes Incident Documentation Must be Thorough & Accurate
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Enforcer Ensures that Trade Partner Obligations are Met Ensures Adherence to Company Policy & Guidelines Signs Off On All Work
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Engineer Must Grasp Basic Engineering Concepts Must Be Able to Interpret Documentation & Instructions Related to Engineered Repairs
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Inspector Visually Checks all Work Quality, Accuracy, Code Compliance No Substitute for Personal Inspection
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Investigator Researches Issues, Challenges, Discrepancies, & Problems Seeks Answers When Questions Arise
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Judge & Jury Makes Decisions that Affect Company’s and Trade Partners Profitability Weighs factors When Determining Back Charges Must be Fair
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Laborer Pitches in as Needed to Keep Community Clean Actively Helps to Control Community Housekeeping Must be Able and Willing to Use a Broom & Shovel
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Leader As a Supervisor, Must Set Example for Others. Must be “Take Charge” Must Accept the Responsibility Ultimately Responsible for Everything
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Liaison Field Middle-Man with Internal & External Customers Must be Able to Deal With Wide Variety of People
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Manager Responsible for Entire Construction Process Plans, Coordinates, Inspects See the Rest of This List!!!
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Motivator Facilitates a Profitable, Safe, Fair Work Environment for Trade Partners A Positive Attitude is Contagious You Cannot Motivate Others - ???
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Negotiator Acts in Company’s Interests at All Times Must Be Able to Deal Effectively Equitable, Fair Win – Win is Goal
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Partner Deals with Trades in a Manner that is Fair and Profitable for All. Mismanagement of Trades Costs Somebody Money. Cannot Build Homes Alone!!!
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Planner Must Look to the Next Day, the Next Week, and the Next Month Must Be Mindful of Tomorrow’s Potential Problems Today. Cannot Operate Day-to-Day
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Policeman Ensures Safety of Workers, Buyers, Residents Protects Company Assets Enforces Company Policy, State & Local Laws Contacts Authorities When Necessary
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Promoter Positive Company Image Positive Industry Image Reinforces Attributes to Customers Never Airs Dirty Laundry
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Psychologist Reads People’s Personality Types Deals with Them on Their Level Handles People on Case by Case Basis
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Punch-Person Compiles Lists of Correction Items Conveys Outstanding Lists to Trade Partners Handles Minor “Finishing Touches” Personally
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Quality Controller Visually Inspects All Work Ensures Company Standards Being Met Ultimately Responsible for Finished Product
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Referee Mediator for Trade Partner Disputes Resolves Issues & Challenges Keeps Order on Job Site Proactively Manages Trades
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Safety Enforcer OSHA Requirements Keeps Clean, Safe Community Acts Quickly & Decisively When Needed
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Scheduler Keeps Work Moving Forward Works Needs to Happen Each Day Documents Scheduling Process Updates & Maintains Scheduling Drives the Machine
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Security Guard Protects Company Assets Secures Homes at Night Works to Minimize Theft & Vandalism Treats Company Property Like Their Own
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Team Member Works Closely with Other Departments Sales, Land, Purchasing, Support Sees the “Big Picture”
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Trainer Teaches, Guides, Mentors Molds New Staff Members Company Philosophy, Guidelines, Culture
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