2. General Format of an E-mail Writing Letters asking for help Exercise Review of Unit One

4. Cc: Carbon copy Bcc: Blind carbon copy Subject To  To: 收件人  Carbon copy: 抄送  Blind carbon copy:  暗送  Subject: 主题  Attachment: 附件 Attachment

5.  Email body: 邮件正文  ----------------------------  Style: block style: 齐 头式 -  Alignment: left: 左对齐  --------------------------------  Paragraph space:  1 line 段落间距 Block style 1 line

6. Salutation: ( 称呼 ) Signature: ( 署名 ) Complimentary closing 信尾问候

7. 1. 称呼 2. 简短自我介绍 3. 请对方帮忙 4. 描述问题 5. 希望对方帮助解决问题 6. 信尾问候语 7. 写信人签名 1.Salutation 2.Brief self-introduction (when writing for the first time) 3.Ask for a favor 4.Describe the problem 5.Hope to get help 6.Complimentary closing 7.Signature

8. Note: 1.Salutation can be followed by colon (:) or comma (,). The former is used in formal letters, the latter informal. 2.Salutation could be: ① Dear Mr. Zhang (title) ② Dear Susan ③ Dear Human Resources Manager (position) ④ Ladies and Gentlemen ⑤ Dear Friends

9. Some possible patterns:  I am Leo from (/in) the after-sales department.  My name is Michael, working for the ABC company.

10. Some possible patterns:  I wonder if you could help me with my computer.  I wonder if you could do me a favor and have a look at my report.  I would appreciate it if you could send me the documents ASAP.

11. Some possible patterns:  When I run the program SPSS, a dialogue box pops up which says that …  When I tried to open the document, I was prompted that the file was broken.

12. Some possible patterns:  Could you please kindly tell me why the dialogue box keeps popping up?  I wonder if you could help me fix the problem.  Could you help me solve the problem? Your kind help will be appreciated.

13. Some examples: (F for formal; InF for informal) 1.Respectfully, (very formal) 2.Yours truly, (formal) 3.Sincerely, (between F and InF; frequently used) 4.Regards, (informal) 5.Cordially, (informal) 6.Love, (for intimate friends and relatives)  SignatureSign your name at the end.

15. Write an e-mail to the Helpdesk Department to ask for help on the problem mentioned in the book. You could use the words and patterns we’ve just learnt above.

17.  Review this unit  Read Part 5 to learn about Telephone Interviews

18. General Format of an E-mail Writing Letters asking for help Exercise Review of Unit One

19. Thank you!