1. ANSI-ASQ National Accreditation Board July 22, 2010 John J. Knappenberger

2.  Background  Focus of Business  Human Values/Interface  Change 2

3. 3 ANSIASQ ANSI-ASQ National Accreditation Board Accredits Management Systems Certification Bodies Laboratories, RMPs, Inspection Bodies, etc. ANAB Brand Milwaukee, WI ACLASS Brand Alexandria, VA

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5.  Five key attributes  PriceX  Product/serviceX  AccessX  ServiceX  Experience  Crawford and Mathews, The Myth of Excellence 5

6. “Human values, not commercial value, have become the contemporary currency for commerce.” Crawford and Mathews, The Myth of Excellence 6

7.  Idle resources  Mid-2009: 67% of industrial capacity in use  June 2010:74%  Typical:79%  8.4 million jobs lost during 2008-2009  Credit very tight  Housing slowly edging up  But our industry has held its own, and some have prospered *The Kiplinger Letter, June 11, 2010 7

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9. 9 Know and Follow Requirements/Obey the Rules So what auditors?

10. 10 Administrative Discipline Know and Follow Requirements/Obey the Rules So what auditors?

11. 11 Knowledge/Competence Administrative Discipline Know and Follow Requirements/Obey the Rules So what auditors?

12. 12 Knowledge/Competence Administrative Discipline Know and Follow Requirements/Obey the Rules People Skills So what auditors?

13.  Embrace it  Let it happen  Resist it “Time and tide wait for no man.” Geoffrey Chaucer, c. 1390 13