1. Chapter 10 McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. Enterprise Resource Planning and Collaboration Systems

2. Chapter 10 SECTION 10.1 ENTERPRISE RESOURCE PLANNING 10-4

3. Chapter 10 ENTERPRISE RESOURCE PLANNING 10-7 http://www.agfibertechnology.com/5-minute-guide-to-erp/

4. Chapter 10 ENTERPRISE RESOURCE PLANNING ERP is a logical solution to incompatible applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems 10-8

5. Chapter 10 NO SILOS SalesAcctMfgMktHR SalesHRMktMfgAcct

6. Chapter 10 CONSOLIDATED DATA 10-14

7. Chapter 10 SINGLE DATABASE 10-12

8. Chapter 10 INFORMATION 10-11

9. Chapter 10 AUTOMATE PROCESSES 10-13

10. Chapter 10 CORE AND EXTENDED ERP COMPONENTS 10-18

11. Chapter 10 CORE ERP COMPONENTS Accounting and finance Production and materials management Human resource 10-19

12. Chapter 10 EXTENDED ERP COMPONENTS Business intelligence Customer relationship management Supply chain management E-business:  Elogistics  Eprocurement 10-23

13. Chapter 10 INTEGRATING SCM, CRM, AND ERP 10-28

14. Chapter 10 INTEGRATING SCM, CRM, AND ERP Middleware Enterprise application integration (EAI) middleware 10-27

15. Chapter 10 CHOOSING ERP SOFTWARE Successful ERP projects share 3 attributes  Overall fit o Off the rack o Off the rack and tailored to fit o Custom made  Proper business analysis  Solid implementation plans 10-31

16. Chapter 10 SECTION 10.2 COLLABORATION SYSTEMS 10-32

17. Chapter 10 COLLABORATION SYSTEMS 10-39

18. Chapter 10 TYPES OF COLLABORATION Unstructured collaboration (information collaboration) Structured collaboration (process collaboration) 10-40

19. Chapter 10 COLLABORATION SYSTEMS Knowledge management systems Content management systems Workflow management systems Groupware systems 10-41

20. Chapter 10 KNOWLEDGE MANAGEMENT SYSTEMS Knowledge management (KM) Knowledge management system (KMS) 10-42

21. Chapter 10 CONTENT MANAGEMENT SYSTEMS Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM) 10-48

22. Chapter 10 CMS & WIKIS Wikis Business wikis 10-49 http://boydlogan.wordpress.com/2010/01/26/a-word-on-wikis/

23. Chapter 10 WORKFLOW MANAGEMENT SYSTEMS Workflow Workflow management system 10-50 http://www.superemr.com/web/specialties/imagingcenter.htm

24. Chapter 10 WORKFLOW MANAGEMENT SYSTEMS Messaging-based workflow system Database-based workflow system 10-51

25. Chapter 10 GROUPWARE SYSTEMS 10-52

26. Chapter 10 CONFERENCING TOOLS 10-54 Videoconference Web conferencing

27. Chapter 10 MESSAGING Instant messaging Text messaging 10-56

28. Chapter 10