1. CHAPTER 1 The Supervisor’s Job, Roles, Functions, and Authority

2. Four Major Dimensions of the Job of the Supervisor Good boss Competent subordinate Act as a connecting link between administration and employees Maintain satisfactory working relationships

3. Three Managerial Roles of the Supervisor Interpersonal role Informational role Decisional role

4. Three essential skills Related to the Supervisor’s Job Technical Human relations Conceptual

5. Five managerial Functions Planning Organizing Staffing Influencing Controlling

6. Managerial Authority Part of the formal position a manager holds This authority gives a manager the power to act and direct subordinates

7. Benefits of good Management Department runs more smoothly Work is done on time Budget is balanced Willing subordinates Better time management Quality work with less effort

8. CHAPTER 2- The theories and History of Management Major schools of management theories: Industrial Revolution Classical school of management –Administrative –Bureaucratic –scientific Human relations Human resources schools Entrepreneurial school Contemporary –Contingency –Systems –Management by objectives –Chaos –Organizational development