1. Quality Registrations: The First Step on the Path to Getting it Right

2. Overview  Excellent quality registration is the goal of all Patient Access Managers. How these goals are met can take many paths, using a variety of tools.

3. Goals of the Presentation 1.Attendees will be able to describe the evolution of quality registration programs and be able to answer the question: Where are you? Stone Age…Wireless Age or somewhere in between. 2.Be able to develop goals for creating a quality registration program. 3.Evaluate a tool to assist in registering patients accurately and quickly without errors and manage complex workflows efficiently.

4. New York Presbyterian Hospital  5 Hospital Organization –Weill Cornell Medical Center –Columbia Presbyterian Hospital –Morgan Stanley Children’s Hospital –The Allen Hospital –Payne Whitney Psychiatric Hospital  2,000 + beds  2 million registrations per year (both inpatient and outpatient)  Located in New York City and Westchester  Level 1 Trauma Center  Approximately 1,500 employees work as Patient Registrars

5. Need to Answer the Question… Where is your institution on the evolution path? Stone Age? or Wireless?

6. Goals for Creating a Successful Program Need to ask….What do you want from your program?  Buy In/Accountability  Reporting Tools  Improved Registrations  Increased Productivity….

7. Contact Information: Brenda Sauer, RN, MA, CHAM Director Patient Access New York Presbyterian Hospital bsauer@nyp.org 212-746-4630 Paul H. Hoyt, EVP Business Development Kramer Technologies paulh@kramergroup.com 678-665-1111

8. QUESTIONS?