1. Regus Strategy – Progress Report “Getting to 5”

2. Review 2013 performance Assess planning 2014 View Country Managers View Group Activities Training Networking Housekeeping This Week

3. Progress ScorecardResult 200 Countries105 Large network of 3 rd place 90 10s of millions of users1.5m Reputation, innovation & design Best support to any business ? Strategy

4. Business Centres Third Place Membership Home MOS Numbers £1.8bn

5. Centres Business World Third Place 5000 4000 3000 2000 1000 10m 6m 3m 1.5m 5000 3000 1000 100 Centres Members Locations 1990 2010 2013 2014 2015 2016 © Regus Group Services Ltd Achievement and Challenges

6. 2013 £1.5bn 2014 £2.5bn 2015 £3.5bn 2016 £5bn £275m £3.00 £375m £4.00 £525m £5.50 £750m £8.00 Revenue Operating Profit (Notional at maturity @ 15%) Share Value (@15 multiple post tax & heavily discounted) FTSE 100 FTSE 50 In Money £2.10

7. We have the rare opportunity to create a special business – a unique enterprise Lots of other companies have achieved this

8. Planning Get the structure right Lack of sense of urgency Marketing Changing workplace trends Priorities

9. Vision – to lead the flexible workplace revolution Customer must be at the centre of everything we do We really do help our customers businesses be more successful Values – dynamic, exceptional, friendly, trusted Super fast issue resolution Remain commercial at all times Vision and Values

10. 440 centres Building owner financed Franchise Highlands and Islands Better M&A – more targeted Better design and rollout Carried on did not move forward Property and Growth - Scorecard Score 2/10

11. Earnings growth – fulfill potential Grow faster/grow lighter – 1000 + 1000 Field structure working/upgraded 30/50/20 Reshape overhead Think Bigger 5 Big Things

12. Increase focus & rate of Net absorption 25-40p EPS from ‘New Mature’ Finish Enterprise & Initiatives Third Place contributing Communicate message Earnings Growth

13. Faster 1000 Centres 1000 Third Place Lighter70% Partner Finance Highlands and Islands and Franchising Grow

14. Business plans key Business reviews MANDATORY EVERY LEVEL Uncompromising approach to country manager and AD quality / training / replacement Uncompromising approach to S&M, Network Development and COO/Finance to create full teams Basics always done NCO performance - basic Field Structure

15. 30/50/20 Rule 30% Run Business Business plan Business review Key Hires Maximise performance Manage overhead 50% Grow Business Obligation to complete national roll out Minimum time Minimum cost Maximum cash / R0I 20% Build the Brand All companies Complete understanding (Marketing) execution

16. Minimise mezzanine / Group Maximise country senior teams 1-3 highest quality Minimise other overhead Minimise central admin (Manila) Maximise marketing spend Maximise R&D deliverables / ROI Reshape Overhead

17. Only think big Complete big strategies Co-work Multi brand MOS Ensure new strategies are ‘big ones’ No small partnerships Big money – big benefits Monetise our market leader position Think Big

18. Earnings growth – fulfil potential Grow faster/grow lighter – 1000 + 1000 Field structure working/upgraded 30/50/20 Reshape overhead Think Bigger 5 Big Things

19. And ….. The customer must come first