1. Goals Spend time with the seniors and learn about their lives Learn about life in assisted living homes Research and identify assisted living homes best practices Present data to facility leadership

2. Time with Resident No less than 10 minutes and no longer than 1 hour to assure large sample size Discover their background and story Establish feelings of trust and care Administer anonymous survey in order to help resident and their facility

3. Facilities Visited Provo Rehabilitation and Nursing Orem Rehabilitation and Nursing Courtyard at Jamestown Assisted Living The Seville

4. HomeSatisfactionFacilitiesStaffNurses & Aids CultureRecommend Provo Rehab 3.954.0144.053.94 Orem Rehab 43.924.134.043.964.25 Jamestown 4.834.754.784.764.84.85 The Seville 4.444.394.52N/A4.414.5 Survey Averages Based on ratings 1 through 5. 1 the lowest, 5 the highest

5. The Choice Family members place them there (children) Best place after shopping around To receive rehab Recommended by a friend Close to family members To receive extra care

6. What Matters Most Feelings safe and secure Comfort Social interaction – having friends Independence Convenience Cleanliness & quality Activities Care

7. Provo Rehab 24-hour skilled nursing facility One of the largest facilities in the state with 220 bed Short-term and long-term patients

8. According to Residents.. Pro’sCon’s Great nurses Good care services Tasty pastries and food Not enough nurses Slow at responding Need Spanish speakers Poor maintenance Not enough water or ice

9. Orem Rehab 24-hour skilled nursing facility Specialized in-house therapy programs Short-term and long-term patients Calendar of socials and activities

10. According to Residents.. Pro’sCon’s Loves the activities Great nurses! Good staff Food Temperature is kept too cold Poor communication Lack of exercise activities

11. Courtyard at Jamestown Assisted living community Offer ADL services Enhanced care (memory care) program Provide ADL’s 24-hour emergency call system Outpatient therapy clinic

12. According to Residents.. Pro’sCon’s Everything is wonderful! Great alert system Awesome lectures and activities Excellent hairdressers Good meals Everyone is included Well operated and clean Help with grief when friends die Food Manger’s don’t know names Lack of captions in movies

13. The Seville Independent senior living Live-in managers Programs and activities

14. According to Residents.. Pro’sCon’s Great activities Loves having food choices Wonderful management Awesome cleaners Private patios Prices keep raising Food* Don’t seem interested in residents, impersonal Nurse turnovers frequently