1. Matthew Wright Chief Executive, Southern Water People for the Future

2. What will working life be like in 10-15 years? Work-life balance Job and career changes Shortage of traditional skills Information Technology Social networks

3. Valuing people Engagement Diversity Innovation Next generation

4. Valuing people – Engagement Engagement: key enabler for improved performance of the future Employees have a stake in the business Emotional attachment Creates a better place to work Small things matter Managers need skills to understand others Leaders not just managers

5. Valuing people – Engagement The Sunday Times 100 best companies to work for Inclusive and flexible culture Give employees a real voice

6. Valuing people – Diversity Diversity: key enabler for utilising all talent and potential in the future Valuing differences in knowledge, skill, approach and experience Recognising that diverse teams perform better Harbouring a culture that is open and accepting Encouraging diversity in roles that traditionally attract men

7. Valuing people – Diversity Attracting diverse talent through social media Values that reflect and accept difference Age and ethnic diversity of staff reflects demographics of our customers

8. Valuing people – Innovation Innovation: key enabler for customer satisfaction in the future Innovation is applied creativity New divergent thinking Many ideas will not be workable – 5% will be game changing Embedded in day-to-day activities Prized in the future

9. Valuing people – Innovation Right candidates, right skills Employee voice Continuous improvement Staff, Thanks And Recognition (STAR) Awards

10. Valuing people – Next generation Next generation: key enabler for future sustainability Generation Y Working culture Technology Social media

11. Valuing people – Next generation Flexible working patterns Social networking to advertise roles Volunteering Apprentice programme

12. People for the Future – Summary Engagement Diversity Innovation Next generation