2. Strategi Produk Pertemuan 01 Mata kuliah: J0802 - Produk dan Merk Tahun: 2010

3. Outline Karakteristik dan Klasifikasi Produk Diferensiasi Produk Membangun dan Mengelolah Bauran Produk Lini Produk

4. Konsep Produk Product is anything that can be offered to a market to satisfy a want or need. Products that are market include: Physical goods, services, experience, events, persons, palces, properties, organizations, information, and ideas

5. Component of the Market Offering Attractiveness of the Market Offering Value Based Prices Product Features & Quality Serivices Mix & Quality

6. Product Levels A B C D E A.Core Benefit B.Basic Product C. Expected Product D. Augmented Product E. Potential Product

7. Product Levels Core Benefit : As a fundamental Level; the service or benefit the customer is really buying. A hotel guset is buying rest and sleep Basic Product : The market has turn to the core benefit into a basic product, thus a hotel room includes a bed, bath room, towels, desk, etc Expected Product : The market prepares an expected product a set of attributes and condition buyers normaly expect when they purchase this product

8. Product Levels Augmented Product : That exceeds customer expectation. In developed countries, brand positioning and competition take place at this level Potential Product : which encompasses all the possible augmentations and transformation the products or offering might undergo in the future.

9. Product Classifications (3 Groups) Non Durable Goods : are tangible goods normally consumed in one or few uses, like beer and soap. Because there goods ara consume quickly and pruchased frequently, the appropriate stratey is to make them available in many location, charge only a small markup, and advertise heavily to induce trial and build preference Durable Goods : are tangible goods that normally survive many uses: refrigerators, machine tools, and clothing. Durable product require more personal selling and service, comand a higher margin and require more seller guarantees. Services : are intangible, inseparable, varaible and parishable products. As a result, they normally require more quality control, supplier credibility, and adaptability. Ex: Includes haircuts, legal advice, and appliance repairs

10. Consumer goods Classifcation Shopping Goods Convenience Goods Speciality Goods Unsought Goods

11. Product Differentiation To be branded, a product must be differentitated Physical product vary in their potential for differentiation Marketers are always looking for new dimensions of differentiation Product Differentiation Parameters: a.Form b.Features c.Performance Quality d.Conformance Quality

12. Product Differentiation Parameters : Form Features Performance Quality Conformance Quality Durability Reliability Repairability Style

13. Sistem Produk dan Bauran Produk Produk System : is a group of diverse but related items that function in a compatible manner. Example: PalmOne handhled and smartphone porduct lines come with attachable products including headset, cameras, keyboards, presentation projectors, e-book, MP3 players and voice recorders

14. Product Mix (Product Assortment) is the set of all products and items particular seller offers for sale A Product mix consist of various product lines Sistem Produk dan Bauran Produk

15. Line Stretching Down Market Stretch Up-Market Stretch Two-Way Stretch

16. Product Line Analysis In offering product line, companies normally develop a basic platform and modules that can be added to meet different customer requirements. Product line managers need to know the sales and profit of each item in their laine in order to determine which items to build, maintain, harvest, or divest. They also need to understand each product line’s market profile

17. Class Discussion “?”