1. Communicating in Teams and Mastering Listening and Nonverbal Communication Skills Chapter 2: CRS Questions and Answers

2. Effective teams offer advantages in all of the following areas except _____. 1.Information and knowledge 2.Diversity of views 3.Coordination costs 4.Performance levels 5.Acceptance of a solution

3. Effective teams offer advantages in all of the following areas except _____. 1.Information and knowledge 2.Diversity of views 3.Coordination costs 4.Performance levels 5.Acceptance of a solution Aligning schedules, arranging meetings, and coordinating projects can consume time and money. Aligning schedules, arranging meetings, and coordinating projects can consume time and money.

4. Successful collaboration requires _____. 1.Selecting collaborators carefully 2.Setting project goals before starting 3.Allowing the team to bond before starting 4.Clarifying individual responsibilities 5.All of the above

5. Successful collaboration requires _____. 1.Selecting collaborators carefully 2.Setting project goals before starting 3.Allowing the team to bond before starting 4.Clarifying individual responsibilities 5.All of the above Besides the four elements above, successful teams also set clear processes, use compatible technology, avoid group writing, and monitor progress. Besides the four elements above, successful teams also set clear processes, use compatible technology, avoid group writing, and monitor progress.

6. _____ are the interactions and processes that take place between team members. 1.Norms 2.Roles 3.Group dynamics 4.Team meetings 5.Group writing

7. _____ are the interactions and processes that take place between team members. 1.Norms 2.Roles 3.Group dynamics 4.Team meetings 5.Group writing Some teams are more effective than others simply because the dynamics of the group facilitate member input and dispute resolution. Some teams are more effective than others simply because the dynamics of the group facilitate member input and dispute resolution.

8. Team members who assume _____ help everyone work well together. 1.Self-oriented roles 2.Team-maintenance roles 3.Team-coordination roles 4.Target-setting roles 5.Task-facilitating roles

9. Team members who assume _____ help everyone work well together. 1.Self-oriented roles 2.Team-maintenance roles 3.Team-coordination roles 4.Target-setting roles 5.Task-facilitating roles Those members who assume team-maintenance roles help everyone work well together. Those members who assume team-maintenance roles help everyone work well together.

10. Attention to business etiquette is important in which of the following? 1.Personal appearance 2.Personal grooming 3.Telephone skills 4.Business meals 5.All of the above

11. Attention to business etiquette is important in which of the following? 1.Personal appearance 2.Personal grooming 3.Telephone skills 4.Business meals 5.All of the above Business etiquette is important in team settings; however, attention to etiquette will help your career at every stage. Business etiquette is important in team settings; however, attention to etiquette will help your career at every stage.

12. To help ensure a successful business meeting, avoid _____. 1.Deciding on your purpose 2.Inviting anyone and everyone 3.Choosing a time and location 4.Selecting participants 5.Setting an agenda

13. To help ensure a successful business meeting, avoid _____. 1.Deciding on your purpose 2.Inviting anyone and everyone 3.Choosing a time and location 4.Selecting participants 5.Setting an agenda With a clear purpose in mind, it’s easier to identify the right participants; however, be sure to invite key decision makers or the meeting will not achieve its purpose. With a clear purpose in mind, it’s easier to identify the right participants; however, be sure to invite key decision makers or the meeting will not achieve its purpose.

14. _____ give team members access to the same set of resources and information. 1.Virtual meetings 2.Instant messaging 3.Shared workspaces 4.Videoconferences 5.Cyber-meeting systems

15. _____ give team members access to the same set of resources and information. 1.Virtual meetings 2.Instant messaging 3.Shared workspaces 4.Videoconferences 5.Cyber-meeting systems Shared workspaces are “virtual offices” that give everyone on a team access to the same set of resources and information. Shared workspaces are “virtual offices” that give everyone on a team access to the same set of resources and information.

16. Use _____ to understand and evaluate the meaning of a sender’s message. 1.Content listening 2.Active listening 3.Critical listening 4.Effective listening 5.Emphatic listening

17. Use _____ to understand and evaluate the meaning of a sender’s message. 1.Content listening 2.Active listening 3.Critical listening 4.Effective listening 5.Emphatic listening Critical listening helps you evaluate the logic of an argument, strength of the evidence, validity of the conclusions, implications of the message, and motives of the speaker. Critical listening helps you evaluate the logic of an argument, strength of the evidence, validity of the conclusions, implications of the message, and motives of the speaker.

18. A barrier to effective listening that is often beyond your control is _____. 1.Physical reception 2.Selective listening 3.Prejudgment 4.Memory 5.None of the above

19. A barrier to effective listening that is often beyond your control is _____. 1.Physical reception 2.Selective listening 3.Prejudgment 4.Memory 5.None of the above You are unlikely to have control over some barriers to physical reception, such as conference room acoustics, poor cell phone reception, background music, and so on. You are unlikely to have control over some barriers to physical reception, such as conference room acoustics, poor cell phone reception, background music, and so on.

20. Which of the following statements about nonverbal communication is false? 1.It complements verbal language. 2.It conveys information efficiently. 3.It has universal meaning. 4.It can reveal true feelings. 5.It can replace words entirely.

21. Which of the following statements about nonverbal communication is false? 1.It complements verbal language. 2.It conveys information efficiently. 3.It has universal meaning. 4.It can reveal true feelings. 5.It can replace words entirely. Nonverbal cues vary widely between cultures. To adjust your nonverbal communication to other cultures, learn as much as you can about them. Nonverbal cues vary widely between cultures. To adjust your nonverbal communication to other cultures, learn as much as you can about them.