1. Chapter 2 – Sending Verbal and Nonverbal Messages

2. Messages
Are (ideas) and (feelings) that people send or receive when they (communicate)

3. Two Types of Language (Verbal) --A system of (spoken) and
written words.
(Nonverbal)
--Communication without (words). Instead communication is by (body) language, appearance, and the sound of voice.

4. Understanding Verbal Language
Language is…
A (System) : A group of elements that work together.
A (symbol) : Something that stands for something else.
(Conventional) : Accepted by a large number of people.
(Learned) : Learned through culture.
(Changing) : which is good & not good.

5. Understanding Meaning
Denotation: A word’s (dictionary) meaning
Example: Looking up the word “cat” in the dictionary
Connotation: A word’s (hidden) meaning
What it makes you (feel).
How you feel after hearing the words…rat, handsome, paragraph

6. Adapting Language (Standard American English) (Sublanguage)
Language that follows the rules and guidelines found in grammar.
Widely used and accepted
(Sublanguage)
(Jargon) : Specialized vocabulary understood by people in a particular group.
(Slang) : Consists of recently coined words or old words used new ways.
(Dialect) : A regional or cultural variety of language.

7. Understanding Nonverbal Language
Analyzing Body Language
(Body Language) : The use of facial expressions, (eye contact), gestures, posture, and (movement).
****All are equally important ****
Evaluating The Message You Send
What does your (appearance) say if you wear… business suit, cutoffs, a swimsuit?

8. Paralanguage
A type of nonverbal communication that involves using voice variation and unconnected words and sounds to communicate.
Four Types of (Paralanguage)
Pitch
(Volume)
Rate
(Tone)

9. How Environment Affects Communication
You are affected by: (color),
lighting, sound, and (space).
(Color): A white room vs. a bright orange room
Lighting: Fluorescent lighting vs. candles
(Sound): A fire alarm vs. soothing music

10. How Environment Affects Communication (continued)
(Space): small room vs. large room
(Intimate) space: distance of 18 inches between you and other people.
(Personal) space: distance of 18 inches to four feet between you and other people.
Social space: distance of four to twelve feet between you and other people.
Public Space: distance of twelve feet and beyond you and other people.