2. Presentations Demos Speeeches Interviews Meeting Deabats Discussions] Briefinging sessions Seminars Conferences Trsinnig sessions Formal/informal gert togetther functions Group discussions

3. What is Communication Imparting or exchange of information, ideas or feelings There is a diversity in the content & purpose of communication Communication is not a one way process

4. Chapter Contents Ancient Heritage for communication, life blood of every organization, benefits of effective communication in your career, challenges of communication in the global context Components of communication Concepts & principles of Communication: conventions of meanings, perception of reality, values, attitudes, and opinions Nonverbal communication: communication through appearance, body language, silence, time, space etc

5. Ancient Heritage Oral communication-dealing day-to-day matters Written communication—appearance of principles Theories & Theorist—Chinese, others

6. Lifeblood of Every Organization An organization is a group of people—interaction is involved, exchange of information Internal communication: upward, downward, horizontal External communication: letters, proposals, reports, telephone calls, personal conversations & negotiations,

7. Benefits of Effective Communication A valuable job requirement An essential for promotion

8. Challenge of Communication in the Global Context Developing the right attitude-officials are the representatives of the organization, good will of the organization through communication Preparing adequately—care, patience & understanding, integrity (honesty, uprightness) Becoming flexible

9. Why do we communicate? A:To initiate some action – 1) Expressing needs &requirements --2) Persuading or motivating others B:Imparting Information Creating awareness, understanding, persuasion, Influencing others C:Establishing relations

10. Communication Credibility Factors 1. Personal appeal 2. Perceived authority 3. Perceived intentions Measures 1. Competence 2. Character 3. Composure 4. Sociability 5. Extroversion

11. Communication Congeniality Friendly, pleasant and agreeable Compatible—having a similar disposition, tastes, attitudes, etc

12. Communication Cycle Sender Message Receiver Feedback Medium/Channel

13. Stages in Communication Impulse to communicate Encoding of the message Relaying of the message Decoding of the message Feedback

14. Levels of Communication Intrapersonal Interpersonal 1. Individual to individual 2. Individual to group 3. Group to individual Impersonal communication

15. Problems in Communication Distortion Noise—physical, technical, social, psychological Personal differences National differences Selective Perception—expectations, attitude & beliefs

16. *Roles of Perception in communication Perception: data gathering, selecting, organizing, interpreting in order to form meaningful and coherent message or information Selective perception Expectations Motives & interests Attitudes & beliefs

17. Why Good Communication Is Good Business Reason 1. Ineffective communication is very expensive. Communication in a business organization provides the critical link between core functions.

18. Why Good Communication Is Good Business Reason 2. The changing environment and increasing complexity of the 21st century workplace make communication even more important.

19. Why Good Communication Is Good Business global.

20. Why do we receive communication Sharing the aim Message’s relevance to our needs/satisfaction Message is according to our ideas, beliefs, trends etc Message is accessible & understandable Message is believable Message attracts our attention