1. Final Webinar: Reviewing the NCQA Submission Process NCQA Recognition for Patient-Centered Medical Home 2011 Standards © Qualidigm

2. What should be completed at this point? Note: All documentation should have been reviewed by Qualidigm Online application completed and submitted Online application fee paid Answered Yes/No to ISS Survey Tool questions Documentation for all PCMH Standards 1-6 Documentation linked in the ISS Survey Tool Goal: Submit Survey Tool no later than October 1, 2013 © Qualidigm

3. Must Pass Elements All six Must Pass Elements are required for recognition. Includes: 1A: Access During Office Hours 2D: Use Data for Population Management 3C: Manage Care 4A: Self-Care Process 5B: Referral Tracking and Follow-Up 6C: Implement Continuous Quality Improvement Total Must Pass Points = 29 (at 100% completion) © Qualidigm

4. Critical Factors These must be met for practices to receive more than minimal or, for some factors, any points. Includes: 1A-1*:Provide same-day appointments 1B-3: Provide timely clinical advice by telephone after hours 1G-2: Have regular team meetings / communication processes 3A-3: Report on a condition related to unhealthy behaviors / mental health / substance abuse 3D-1: Review and reconcile medications with patients / families 3E-2: Generate at least 75% of eligible prescriptions electronically 4A-3*:Develop self-management plans and goals 5A-1: Track lab tests 5A-2: Track imaging tests *Must-Pass Element © Qualidigm

5. Documentation Documented Process: the practice’s written procedures, protocols, processes, workflow forms (not explanations) Reports: aggregate data showing evidence of action Materials: prepared materials for patients or clinicians, e.g. clinical guidelines, self-management, and educational resources Screen shots: electronic “copy” used as examples (EHR capability) or materials (web site resources) © Qualidigm

6. Survey Tool © Qualidigm

7. Organization Background

8. How to Upload Documents to the Survey Tool

9. Survey Tool © Qualidigm

10. Document Library Show screenshot within the document library © Qualidigm

11. Load Document to the Library © Qualidigm

12. Document Library Show screenshot within the document library © Qualidigm

13. Add Link © Qualidigm

14. Document Library Overview Overview: 1) Click “Load Document to Library” 2) Click “Browse” to select a document and enter the “Document Name” to identify it with the PCMH element 3) Click “Save and Close” 4) Once the document is uploaded, select “Add Link” to the right of the file in the Document Library 5) Indicate the number of reference pages, the relevance level (“Primary”), and select the appropriate PCMH element to link 6) Click “Save and Close” © Qualidigm

15. Survey Tool © Qualidigm

16. Survey Tool © Qualidigm

17. PCMH 3C Comments © Qualidigm

18. The online application and fee, with signed business agreements, must be submitted before the ISS Survey Tool can be submitted. Submitting the Survey Tool: Click the “Submit Survey Tool” tab Read the “Submission Instructions” Click the “Completeness Check” to make sure you are not missing documentation for any elements Click “Submit Final Survey Tool” On the confirmation page, click “OK” to submit the Survey Tool to NCQA Submission Process Overview © Qualidigm

19. Submit Survey Tool

20. © Qualidigm

21. Questions? Abby Dancause Phone: (860) 632-6333 Email: adancause@qualidigm.org Michele Kelvey-Albert, MPH Phone: (860) 632-6367 Email: malbert@qualidigm.org © Qualidigm