1. PrePay Online Survey Results 2014 Based on 348 responses

2. PrePay Survey Results Satisfaction with convenience of making PrePay payments 1 = Not at all satisfied ------------------------------------> 10 = Very satisfied Average = 8.69

3. PrePay Survey Results Satisfaction with prompt/helpful response to questions 1 = Not at all satisfied ------------------------------------> 10 = Very satisfied Average = 8.70

4. PrePay Survey Results Satisfaction with how well Ozarks staff explained PrePay 1 = Not at all satisfied ------------------------------------> 10 = Very satisfied Average = 8.88

5. PrePay Survey Results Overall satisfaction with PrePay Energy Billing 1 = Not at all satisfied ------------------------------------> 10 = Very satisfied Average = 8.73

6. PrePay Survey Results Services used to monitor balance

7. PrePay Survey Results After enrolling, how often have you needed to contact Ozarks?

8. PrePay Survey Results Preferred method of adding money to account

9. PrePay Survey Results Do you use alerts as part of your PrePay Energy billing service?

10. PrePay Survey Results Usefulness of each type of alert *Top Box Percentage (8-10 ratings) and Average on 10-pt scale 8.97* 8.89* 8.46* 8.42* 8.41* 7.86*

11. PrePay Survey Results How long have you been enrolled in PrePay Energy billing?

12. PrePay Survey Results How has PrePay billing affected how you use electricity ?

13. PrePay Survey Results Has Prepay helped you save money? How likely would you be to recommend PrePay to a friend or relative?

14. PrePay Survey Results How likely would you be to sign up to use PrePay again in the future?

15. PrePay Survey Results Which best describes your service location ?

16. PrePay Survey Results What is the highest level of education you have completed?

17. PrePay Survey Results How many people live in your home? Average = 2.95

18. PrePay Survey Results Age of primary account holder

19. PrePay Survey Results Occupation of primary account holder