1. COVENTRY September 2 nd 2013 www.swiga.co.uk N SWIGA Solid Wall Insulation Guarantee Agency Driving quality assured growth of Solid Wall Insulation Mark Weaver – Chair of SWIGA

2. WORKSHOP AGENDA PAS2030 and Solid Wall Guarantee Requirements SWIGA Development SWIGA Guarantee and QA Framework Opportunity for questions www.swiga.co.uk

3. PAS 2030 Certification requirement for installers and operatives

4. Guarantees under Green Deal and ECO GREEN DEAL  All measures require 5 year guarantee (10 years conditional building damage)  Only SWI & CWI require 25 year guarantee (including conditional damage ) ECO  SWI & CWI require 25 year guarantees www.swiga.co.uk

5. Guarantees under Green Deal and ECO Green Deal New Green Deal Code of Practice – v. 3 July 31 st 2013 (paragraphs 110-121 and Schedule 3 of Framework Regs) SWIGA guarantee fully meets the requirements of the Code of Practice for SWI and CWI measures (no requirement for contract of insurance) www.swiga.co.uk

6. Guarantees under Green Deal and ECO ECO Four key Ofgem requirements for ‘appropriateness’  FINANCIAL  25 YEAR TERM  QA FRAMEWORK  COVERAGE SWIGA guarantee has been acknowledged by Ofgem as meeting the criteria of an appropriate ECO guarantee. www.swiga.co.uk

7. SWIGA’s development The founding members are six leading solid wall insulation system designers & manufacturers: Insta Group Kingspan Knauf Insulation Rockwool Saint-Gobain (British Gypsum, Isover and Weber) Wetherby Building Systems www.swiga.co.uk

8. SWIGA’s development  Not-for-profit organisation  Dedicated to ensuring SWI installations meet the highest of standards  Focused upon providing a quality framework to meet the Green Deal and ECO requirements  Support from leading bodies such as NIA & BBA www.swiga.co.uk

9. SWIGA’s approach  Provide a robust & comprehensive guarantee with integrity and openness  SWIGA membership is open to all qualifying industry players  Ensure the customer ‘journey’ is straightforward & transparent - no surprises  Aligned to Green Deal & ECO requirements www.swiga.co.uk

10. SWIGA’s approach  Introduce the highest standards of quality for SWI to minimise the risk of problems & to protect consumers  Settlement to rectify faults rather than just make payment  Aim to be ‘industry leading’ in all areas of activity www.swiga.co.uk

11. SWIGA’s QA framework  Quality Assurance o Certified systems o GDI certified installers (certified by CB recognised by SWIGA) o Detailed technical guidance/documentation o Third party surveillance of installations o Training & carding of operatives www.swiga.co.uk

12. SWIGA’s QA framework  Consumer Protection o Transferable to subsequent householders o Access to technical support o Mediation service o Owner’s manuals www.swiga.co.uk

13. SWIGA’s guarantee  £79 + VAT one-off payment - no hidden extras  Comprehensive 25 year term  IWI, EWI & hybrid installations under one guarantee  Covers installations by SWIGA registered installers using SWIGA member certified systems only  Not dependant upon installer insolvency  Covers defects in materials, design & workmanship www.swiga.co.uk

14. SWIGA’s guarantee  High rise guarantees now available  5-7 storeys £158 per flat  8 or more storeys £237 per flat  Subject to additional technical and surveillance requirements and specific membership admission  www.swiga.co.uk

15. SWIGA’s guarantee  Unaffected by exclusions made by the installer’s or SCH’s guarantees  Unaffected by change in ownership of the property  Provides support & representation for the homeowner in the event of a claim  Transparent & consumer friendly  Ensures peace of mind for all stakeholders www.swiga.co.uk

16. SWIGA’s integrity  Not-for-profit organisation  For the industry, by the industry  No nonsense guarantee structure  No small print full of exclusions  Best in class QA framework to minimise risk  Committed to protecting the consumer www.swiga.co.uk

17. SWIGA Solid Wall Insulation Guarantee Agency Driving quality assured growth of Solid Wall Insulation Please visit www.swiga.co.uk