1. THE WAY WE WORK PROJECT TOPIC GROUP- 15 MAY 2008 AGENDA ITEM 5 TW3 Staff Survey Results The Way We Work Project Member Topic Group 15 th May 2008 Hertfordshire County Council www.hertsdirect.org

2. Overview Context/Background Survey results & learning actions: – Apsley One – Apsley Two – Stevenage – County Hall

3. Apsley 1 – Context/Background Change Management support Nov 05 ‘Business As Usual’ – Priority Review commenced Post move survey 5 step approach adopted

4. Context/Background

5. Apsley 1 – Survey results How well did people feel informed? 46% Excellent/Good How well did people’s managers keep them informed? 13% scoring excellent, 33% scoring good. 17.71% scored their manager as poor. How well timed was the training received? 43% Excellent/Good How easy was it for people to find information about The Way We Work? 79% said ‘yes’ it was easy

6. Apsley 1 – Survey themes Building/location + Car parking + Relocation support + Floorwalking + I have not had any problems parking It is a very nice building and a pleasant location Floor walking excellent all very helpful

7. Apsley 1 – Survey themes Filing & Storage – Rubbish Bins/recycling – Hot Water – Café £ - Air conditioning - Not having a personal bin is very aggravating Hot water for tea & coffee There was insufficient suitable staff to help us with our filing

8. Apsley 1 – Key next steps Building issues sorted promptly Strategic Group set up User group set up Presenting the vision & the rational for change at workshops to help managers identify how they will enable change

9. Apsley 1 – Learning Actions Developing a clear endorsed vision Earlier engagement of staff Ensuring ownership & sign up to the new ways of working Ensuring all experts are fully involved in the development of the building design and layout. Repeating the ICT support provided Providing further clarity of the records/filing systems Co-ordinating the tasks within the TW3 programme & agreeing project mechanisms

10. Apsley 2 – Survey Results How well did people feel informed? 75% Excellent/Good (+ 29%) How well did people’s managers keep them informed? 75% Excellent/Good (+ 27%) 2.54% scored their manager as poor. (-15.5%) How well timed was the training received? 54% Excellent/Good (+11%) How easy was it for people to find information about The Way We Work? 83% said yes it was easy (+4%)

11. Apsley 2 – Survey Results Was the overall relocation experience better or worse than people expected? 88% answered better (+ 11%) How effectively were people’s issues dealt with when they arose? 70% Excellent/Good (+ 25%) How well have people’s concerns about the building before the move been addressed? 59% Excellent/Good (+ 25%)

12. Apsley 2 – Concerns How to assist those not as technically able? How to clarify ICT provision at an early stage? How to ensure timing of training better? How to manage people’s expectations of storage? FM – How to clarify post points & procedure prior to move? How to manage noise levels? Still not certain what procedure is regarding post Not given tools promised It’s my fault that I have not got full conversant with all electronic options available. I find it quite stressful, despite training

13. Apsley 2 – Concerns How to manage expectations in air conditioned building? How to ensure good catering provision? How to ensure people are aware of flexible working options available? How to ensure people are aware of the User group & how to feed issues/ideas into the group? How to ensure touchdowns & client access points are in place prior to the move? Lack of facilities to meet with clients Do not feel have channels or forums through which to raise issues about TWWW I’m aware of flexible work terms, but not the procedures how to apply for this….

14. Apsley 2 – Next Steps ICT –Departmentally: ECDL –ICT allocation: 1:1 wording & emphasis –Additional ICT workshops for those at Apsley Mobile phones switched to silent/discreet Air conditioning FAQ Canteen prices reduced Flexible working policy reviewed Information fed back to Apsley strategic group

15. Apsley 2 - learning actions ID Departmental leads & address ICT from early stage FM summary of services Flexible working tool kit developed Calendar of events for managers Ensure archiving completed & reduced levels of storage Managers workshops prior to 1:1’s Car parking & transport policy in place prior to next moves

16. Stevenage pre move survey results How well do you feel you have been kept informed? 49% Excellent/Good (+ 9%) How well do you feel supported in the preparation for your move to Stevenage? 45% Excellent/Good (+ 14%) Respondents understanding & ‘take up’ of the ways of working. Average 81% ‘Understand/Working this way’ (+ 6%) “I am very much looking forward to the move”…”Can’t wait for this to happen”…”Can’t wait to get to Stevanage!!”

17. Stevenage – Concerns Travel & Car parking Fringe allowance Remote & Flexible working ICT – Further information requested “Information regarding traffic and parking. Best routes for getting to site/home” “Losing the ‘outer allowance’ payment is still an issue for many going to Stevenage” “More info on what ‘flexible working’ actually means”…” “More on ICT options available”

18. Stevenage – How addressing concerns Travel & Transport stands at inductions Travel update at Sept Strategic group Flexible working policy updated Mandatory ICT inductions for all staff Staff informed of Revised Fringe Payment Protection scheme Interim check on learning actions from Apsley 2

19. Surveys – What’s next? June – County Hall pre transformation survey October – Stevenage post move survey & full review Jan/Feb 09 – County Hall post transformation survey & full review

20. Overview Context/Background Survey results & learning actions: – Apsley 1 – Apsley 2 – Stevenage & County Hall Questions? Full results: http://connect.hertscc.gov.uk/connect/wayw ework/tw3office/twwwmainbase1/apsley/tww wmainapsleysurv/?view=connect http://connect.hertscc.gov.uk/connect/wayw ework/tw3office/twwwmainbase1/apsley/tww wmainapsleysurv/?view=connect