1. THE CHANGING FACE OF RETAILING OWNING YOUR FUTURE

2. Agenda Retail Environment Challenges Opportunities Business fitness

3. Retail Environment Australian market soft Deflationary impacts Online shopping growth Cautious discretional spending Mining boom

4. Challenges Operate in Remote Locations Supply chain Cost of doing business Recruitment and retention Lack of retail sqm² Deal with seasonal impacts

5. Challenges Sales leakage out of region Online shopping National retailers targeting Planned city shopping Shallow product categories Advertising/promotions

6. Opportunities Captured demographics Population growth Place of choice/lifestyle Mining boom impacts

7. Opportunities Housing developments Cruise ship visits Dry season influx Wet season activity Retail precincts

8. Business Fitness Build your brand Focus your offer Customer service Invest in training/development Build customer loyalty

9. Business Fitness Build your brand Be price competitive Sqm² usage Control your costs Targeted promotions

10. Business Fitness Build your brand Bricks and clicks strategy Retail offer with an informative website to draw customers back into your store

11. Summary Regional growth Effective Business Plan Own your future

12. Thank you