1. Argent Quality Web Portal User Manual Revision 3 March 10, 2010 www.a-argent.com/portal Ray Moya – COO Gillian Buckley – Quality Manager

2. Quality Portal Overview The objectives of the Quality Portal are: To provide our customers with visibility to order transactions To ensure continuous quality process improvement To communicate with our customers 24x7 Due to the transactional nature of the portal all users are required to register. To Register go to portal and select the Register word and fill out the profile. Note the administrator must approve the registrant in order to log-in into the portal. Quality transactions are confirmed via email. Only the persons involved in the communications can edit or view their records. Go to www.a-argent.com/portal

3. To Log-in Enter User Name and password… If you forget the password, enter over there and it will send you a new password in your email.

4. Main Menu Options Order Information: Track Orders: Proof of Delivery tied to UPS, FEDEX and Carriers Inventory Lookup: Tied to Argent WMS. Expedites: Ability to expedite an existing order. Reports : Posting of Performance Reports and Quality Processes Work Request: Issue Out of Scope request for work. Quality Management: Trouble Tickets: Issued internally, by customer, to customer, to Vendor or by Vendor. ISO 9000 CAR/PAR: ISO Corrective and Preventive Actions resulting from Trouble Ticket Analysis and Audit findings. RMA: Returned Material Authorization form. Customer Satisfaction Survey: Customer form to provide feedback to Argent.

5. Track Orders, i.e., Proof of delivery tracking Select Client (Adm Only) Enter Order # Or Date Range Or Customer PO Or Tracking No Click Search Click on “Track” and It will take you to Carrier Web site

6. Inventory Lookup Your user profile determines the client access. Enter Product #, Description or just click search for all items. You will see the product and the quantity currently in inventory.

7. Expedites Your user profile determines the client access. Enter PO # or Project #. You will see the retrieved expedited order. If you want to submit a new Expedite click on Add New

8. Submitting New Expedite Once you “Add New” Fill out the PO, Project and Contact information. Enter original Field Due Date and the Expedited Request Date. Enter Comments/Status information as required. Click Submit at the bottom. Argent will receive request and respond with an expedite date.

9. Portal Reports Select Client Reports are created and added to the portal under categories. See Adding Reports Section. Category Click on Report and it will display

10. Work Request New Work Request: Client is determined by user login. Click “Add New” at Left of Work Request No: Box Option to Search by Request No or Work Status… List of Work Requests are Listed below Click on Work Request # to open Request and see details

11. New Work Request Submittal Enter information in these 3 Sections and submit. Argent will respond with actions to be taken and dates for completion

12. ISO 9000 Quality Management Select Client and Click Search. To Add New CAR PAR Click on Add NEW To view CAR/PAR Click on the Number To Edit CAR/PAR Click on the Paper and Pencil Icon.

13. CAR/PAR FORM SECTIONS 1- INITIATOR DETAIL 2- REVIEW DETAIL 3- VERIFICATION DETAIL Supervisor must sign each step.

14. Trouble Tickets lead to an ISO CAR/PAR! Trouble Ticket Issuance

15. Trouble Ticket Form The Trouble Ticket Form has 3 Sections: – Contact Information: The person logged in to the portal will be the “Submitted by” person. The submitter must fill in full name, Phone and email. – PO/Order Information: The submitter must identify the order, Job #, Part No, Qty and a description of the issue. At this point the submitter will issue the trouble ticket to Argent. – Argent Action Section: The Argent Warehouse manager is responsible for issue resolution and responding to submitter.

16. RMA Your user profile determines the client access. Enter RMA# or Serial # Click on Search button and it will display RMA details. If you want to enter a new RMA, Click on Add New hyperlink. If your RMA is listed, click on number to view and on edit icon to change. See next slide for RMA details.

17. RMA Details Enter End Customer Information, Order Information and Product Information. Then submit RMA. Argent will respond by contacting the manufacturer to verify Warranty and to get RMA number. Order status will be emailed to submitter.

18. Customer Satisfaction Survey On a Semi-Annual basis the Quality Manager will issue customers to submit a Customer Satisfaction Survey. The quality manager will tabulate survey results and submit to management team.