1. Titelfoto auf dem Titelmaster einfügen Deutscher Wetterdienst Introduction of new Instrumentation as a Quality Management Process K. Klapheck, S. Waas, German Meteorological Service Hamburg QM for MQ

2. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)  Introduction  Presentation of a process  1st example Process for the introduction of instrumentation  2nd example Process for software-/hardware-update  Final remarks

3. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) End system modification End system modification Quality Management (QM) : a tool to assure - availability - reliability - timeliness of products

4. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) Met. services and manufacturers already use QM References (examples): Canterford, R.P., Evans, D.K. and Allan, L.C. : Developments in a modern Quality Management System: Quality control, network performance and Metadata Database. TECO-2000, Beijing, 2000. Pevny, G., Einsiedler, W. and Meir, M. : Quality Management for the Operation of hydro-meteorological Measuring networks. TECO-2002, Bratislava, 2002. WMO accompanies the adoption of QM Reference WMO: Executive Council Fifty-Fifth Session, Abridged Final report with resolutions, WMO-No. 961, Geneva, 2003.

5. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) In the German Met. Service: - a certified QM system exists for the whole service - as a part ‚data collecting‘ is a strategic production process: documented, transparent, auditable - Reference: Richter, C. and Dibbern, J. : A Quality Management System for the process of collecting meteorological data. TECO-2005, Bucarest 2005. Processes shown here are subordinated to ‚data collection‘

6. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) Definition of a process:....set of interrelated activities.....transforms inputs into outputs.... Reference : International Standard Organisation, 2000 : Quality Management Systems - Requirements (ISO 9001), EN ISO 9001:2000. Description of a process: - textual description: goals, customer requirements, influencing quantities,.... - graphical description: flow chart - list of joined processes - further applicable documents Presentation of a process: Flow chart diagram in an excel-sheet -- one line for each action

7. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) Informations from a process description: - Embedding in superordinated processes - Flow of work steps - Input / output documents - Responsibilities - Definition of valuation numbers - Related documents

8. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) Chart mit Überschrift und großem Foto / Abbildung

9. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

10. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

11. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

12. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) 2nd example : new requirements on a running technique in a measurement network cause a system modification, this causes a software- or hardware-update How to perform it ? (Avoid data loss in the operating network !! ) See process Hardware-/Software Update

13. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

14. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

15. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

16. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) Final remarks - QM is ‚living‘: Processes are modified if necessary - Resources from different branches of a service needed: enhanced organization and communication of collaborators - Positive effect of QM: Giving more certainty to reach the strived results

17. Deutscher Wetterdienst TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD) Thank you for your attention QM yes / no either the customers or the products come back