1. Slide 1 Management of Service Portfolios TF-MSP ›2009 TF-MSP Meetings ›February hosted by TERENA in Amsterdam ›Strategic Planning in the NRENs ›April hosted by RENATER in Paris ›Atypical user-groups ›June (jointly with TF-PR) hosted by RedIRIS at TNC, Malaga ›Customer Segmentation, Use of 3G for mobile access › September hosted by UNI C / NORDUnet in Copenhagen ›Topics: Internet Exchanges; QMS; Coordination of service portfolios with US ›Determining the value of services and applications ›CIRENSE

2. TF-MSP Current Work Items ›Atypical Users ›How to deal with them ›Portfolio offered; SLAs; AUPs; Pricing ›Customer Segmentation is important ›Value of Applications and Services ›Presentations from AARnet & Internet2 ›Wiki discussion space ›Introduction and Improvement of Services ›Coordinating Inter-NREN Service Provision in Europe ›Improvement of Quality of Email Services Slide 2

3. TF-MSP short-term Activities ›Current Charter: 1 March 2008 – 28 February 2010 ›Will seek re-charter for 2 years early next year ›brainstorming /benchmarking oriented ›Valuable discussion forum and repository of information ›Email Quality Workshop ›AMSTERDAM and by Video Link: Wednesday 9 December ›8 NRENs currently presenting ›Associated email list equal@terena.orgequal@terena.org ›Exploration of CIRENSE ideas ›Next Meeting: January/February 2010 Slide 3