2. PLAN Big Aim – To reduce hospital readmissions Little Aim – To reduce wait time. Reduce wait time for first appointment by 50% from 6 weeks to 3 weeks

3. DO DO Problem: Wait time for first appointment and initial intake is 6 weeks for both a mental health and AODA evaluation. Strategy: Implement 2 Walk in intake slots per day for AODA and Mental Health intakes.

4. RESULTS Results : 2 week reduction in wait times for initial appointments for AODA and Mental health intakes in the outpatient clinic Reduce wait times for outpatient mental health and substance abuse services

5. Sustainability Clients are evaluated sooner for needed level of care thus reducing possible need for an inpatient hospitalization for detoxification Clients receive services at time of need and follow through with services and appointments Reduction in wait times may decrease 11.68% no show rate

6. The Next Step Adopt Walk in Clinic times NEXT STEP Increase amount of intakes per week by implementing policy that states each clinician will complete one intake per day that they are scheduled to work.