1. Recommendations Dainis Matulis Head of Division of the EU Market for Goods and Services, Internal Market Department Belgrade, 15 April 2011

2. Proactive approach Raising awareness Communication of benefits and new opportunities to the public; Communication strategy to ensure that target audience is aware of what has been done and what is to be done yet; Guidelines to public authorities on the interpretation of new legal provisions; Promotion of better governance principle, reduction of administrative burdens on businesses; Cross-border provision of services.

3. Holistic approach Screening exercise Political commitment for introducing changes to the current regulation; A single or several bodies assigned for the screening; Guidelines issued by coordinating body to aid the screening; Questionnaires with practical examples;

4. Holistic approach Screening exercise Tendency of public authorities to maintain domestic regulation; Self-assessment done by industries; “Reconciliation” meetings; Action Plan Regular monitoring and reporting

5. Horizontal approach Horizontal law Directive based on a horizontal approach; Implementation of general principles – the right of establishment and free movement of services; Enhancement of information and transparency; Promotion of better governance principle; The interpretation of the provisions defining the scope of the directive is crucial.

6. Dynamic approach Administrative burden, Point of Single Contact A taste for perfection; spotting room for improvement; Abolition of “the remaining” barriers is a neverending story; Testing the functionality of PSC; The offer of foreign languages in PSC is very limited; Team building and training.

7. For further information or questions please contact the following address: Brīvības iela 55, Rīga, LV 1519 Phone: +371 670 13 101 Fax: +371 672 80 882 E-mail: pasts@em.gov.lv Website: www.em.gov.lv