1. SAP Education Essential for Success Tanja Riis-Petersen 20. October, 2013

2. ©2013 SAP AG. All rights reserved.2 Public Why Education? “Social Good?” “Employee Benefit?” “Value Add?” Application of 1.5% of project cost to training improves project success by 30% * Training and Education unlocks the power of SAP software and IMPROVES BUSINESS OUTCOMES Every dollar spent on training yields an approximate 15% gain in productivity** Employers cite an IT skills gap as negatively impacting their productivity ( 41% ), customer engagement ( 32% ) and security ( 31% )*** *Source: IDC Impact of Training ** Source: Tim Lane et al., "Learning to Succeed in Business with Information Technology,“ *** Source: CompTIA 2012, “IT Skills Gap”

3. ©2013 SAP AG. All rights reserved.3 Public SAP Education Sustainable Impact for Customers and Partners Innovation End-User Adoption Learning Services Learning Software Digital Learning Content Flexible Learning Key Focus Areas Portfolio KEY OBJECTIVES  Accelerate time-to market for SAP Innovation enablement and ensure quality in ecosystem  Broaden and facilitate access to knowledge for customers and partners and deliver content in the most compelling format  Accelerate time-to value of SAP investment and ensure ROI

4. ©2013 SAP AG. All rights reserved.4 Public SAP Education Addressing Requirements in Each Phase of Business Get live hands-on training SAP Classroom Training Scheduled Live Classroom Save opportunity costs SAP Virtual Live Classroom Training Scheduled Live Online SAP Online Training Anytime, anywhere (eLearning, eAcademy) SAP Learn Now iPad based training Enable your workforce on demand on any SAP topic SAP Learning Hub Subscription-based access to all eLearning content Ensure SAP expert quality Individual certification Multi-level and role-based exams Accelerate end user performance & effectiveness SAP Knowledge Acceleration Off-the-shelf end user enablement content Create your own learning material SAP Workforce Performance Builder Customized learning content Measure solution adoption and workforce performance level SAP User Experience Management by KNOA Verify end user performance and knowledge acquisition Manage and track enterprise learning activities SAP Enterprise Learning / Learning Solution / xLSO Target, schedule and track training

5. ©2012 SAP AG. All rights reserved.5

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8. Thank you For more information visit us on the WEB at http://www.sap.com/training-and-education/index.epx Follow us on SOCIAL MEDIA SAP Community Network: http://scn.sap.com/community/training-and-educationhttp://scn.sap.com/community/training-and-education Facebook: http://www.facebook.com/SAPEducationhttp://www.facebook.com/SAPEducation LinkedIn: http://www.linkedin.com/groups?gid=1856570http://www.linkedin.com/groups?gid=1856570 Twitter: http://twitter.com/sapeduhttp://twitter.com/sapedu YouTube: http://www.youtube.com/user/SAPEducation2011http://www.youtube.com/user/SAPEducation2011 Or CONTACT your local SAP Education representative