1. Patient Focus Public Involvement - Why and how? Dan Isaac Public Involvement Manager Healthcare Policy & Strategy Directorate dan.isaac@scotland.gsi.gov.uk – 0131 244 4152

2. Patient Focus Public Involvement: What are we trying to achieve? A service where people are respected, treated as individuals and involved in their own care A service where individuals, groups and communities are involved in improving the quality of care, and in influencing priorities and in planning services A service designed for and involving users

3. How did we make this real? Patient Focus Public Involvement framework (2001) Fair for All equality & diversity programme NHS Reform (Scotland) Act 2004 - duties of public involvement and equal opportunities National Guidance –National standards for community engagement –Informing, engaging and consulting the public… Scottish Health Council NHS Board Annual Reviews

4. How can people get involved? Public Partnership Forums Patient/user groups Patient/user surveys NHS complaints/feedback mechanisms NHS Board websites/publicity material/contacts Scottish Health Council – making sure your voice counts Local Advisory Councils

6. PURPOSE

7. Towards a Mutual NHS We need to move, over time, to a more inclusive relationship with the Scottish people. A relationship where patients and the public are affirmed as partners rather than recipients of care. We need to move towards an NHS that is truly publicly owned. Where ownership and accountability is shared with the Scottish people and with the staff of the NHS.

8. A Mutual NHS: What does this mean? –Better Together patient experience programme –Patients’ Rights –Local Healthcare Bill – NHS Board elections –Independent Scrutiny –Strengthen Public Partnership Forums –Participation Standard –Ownership Report

9. Summary Patient Focus Public Involvement Involving people - NHS Board responsibilities How to get involved A Mutual NHS – next steps

10. “The NHS will keep going as long as there are people left with the faith to fight for it!” - Nye Bevan