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Presentation on theme: "Key Performance Indicator https://store.theartofservice.com/the-key-performance-indicator-toolkit.html."— Presentation transcript:

1 Key Performance Indicator https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

2 Financial management for IT services - Key performance indicators (KPIs) 1 In order to assess whether financial management for IT services has been successfully deployed, the following key performance indicators may be examined: https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

3 Eco-Management and Audit Scheme - EMAS Key Performance Indicators 1 The EU Eco-Management and Audit Scheme provides core indicators or key performance indicators|Performance Indicator (KPIs) with which registered organisations can measure their environmental performance and monitor their continual environmental improvement against set targets. https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

4 Key performance indicator 1 Sometimes success is defined in terms of making progress toward strategic goals,[http://management.about.com/cs/ge neralmanagement/a/keyperfindic.htm Key Performance Indicators – What Are Key Performance Indicators or KPI] but often success is simply the repeated, periodic achievement of some level of operational goal (e.g https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

5 Critical Success Factor - Relation to Key Performance Indicator 1 Critical Success Factor vs. Key Performance Indicator (KPI): https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

6 Key performance indicators 1 zero defects, 10/10 customer satisfaction, etc.), and sometimes success is defined in terms of making progress toward strategic goals,.[http://management.about.com/cs/generalmana gement/a/keyperfindic.htm Key Performance Indicators – What Are Key Performance Indicators or KPI] Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization.[http://www.intrafocus.com/services/devel oping-meaningful-kpis Developing Meaningful Key Performance Indicators] 'What is important' often depends on the department measuring the performance - e.g https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

7 Key performance indicators - Categorization of indicators 1 Key performance indicators define a set of values against which to measure. These raw sets of values, which are fed to systems in charge of summarizing the information, are called 'indicators'. Indicators identifiable and marked as possible candidates for KPIs can be summarized into the following sub- categories: https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

8 Key performance indicators - Categorization of indicators 1 Key performance indicators, in practical terms and for strategic development, are objectives to be targeted that will add the most value to the business.Pursuit of Performance Excellence: Business Success through Effective Plant Operations Metrics. A MESA Metrics Research Study. February 2012 These are also referred to as 'key success indicators'. https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

9 Key performance indicators - Problems 1 In practice, overseeing key performance indicators can prove expensive or difficult for organizations. Some indicators such as staff morale may be impossible to quantify. As such dubious KPIs can be adopted that can be used as a rough guide rather than a precise benchmark. https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

10 Key performance indicators - Problems 1 Key performance indicators can also lead to perverse incentives and unintended consequences as a result of employees working to the specific measurements at the expense of the actual quality or value of their work.[http://www.amazon.co.uk/Measuring-Managing- Performance-Organizations-Robert/dp/0932633366 Robert D Austin, Measuring and Managing Performance in Organizations] For example, measuring the productivity of a software development team in terms of source lines of code encourages copy and paste code and over-engineered design, leading to bloated code bases that are particularly difficult to maintain, understand and modify. https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

11 Niagara College - Key Performance Indicators 1 According to the results of the Key Performance Indicator (KPI) survey released in the Spring of 2013, Niagara College had received its eighth number- one ranking in overall student satisfaction among all Ontario colleges in the past nine years https://store.theartofservice.com/the-key-performance-indicator-toolkit.html

12 For More Information, Visit: https://store.theartofservice.co m/the-key-performance- indicator-toolkit.html https://store.theartofservice.co m/the-key-performance- indicator-toolkit.html The Art of Service https://store.theartofservice.com


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