1. Military Surface Deployment & Distribution Command Claims John Johnson SDDC QA Division 31 October 12

2. Delivering Trust Loss or Damage Claims  Claims filing process Members file claims directly with TSP through DPS claims module TSPs can communicate with member outside of DPS but must provide final offer/settlement using module Direct member to view claims process slides and video on move.mil If member has questions on claim settlement, have them contact their Military Claims Office (listed on move.mil) 2

3. Delivering Trust Mold Working Group  Services, Military Claims Office (MCO), Industry, USTRANSCOM, Air Mobility Command and SDDC  Review entire process of handling wet/mold shipments Business rules rewrite (Service MCOs/Industry)  AMC process review of Code J/T shipments 3

4. Delivering Trust Claims Satisfaction  Full Replacement Value  Claims settled by TSPs  Claims transferred to Military Claims Office  Claims Score component of best value 4

5. Delivering Trust DPS Claims 5 20112012 Claims Submitted by Service/Year

6. Delivering Trust DPS Claims 6 20112012 Submitted claims by Market/Year

7. Delivering Trust Questions? 7