1. Research conducted for Diabetes Queensland on behalf of the National Diabetes Services Scheme Communicating about diabetes to Culturally and Linguistically Diverse Communities

2. The Problem Significantly increased rates of deaths from some CALD communities Prevalent in communities from North Africa, the Middle East, South East Asia, Oceania (excluding Australia), southern and eastern Europe Despite prevalence, strong gap on National Diabetes Services Scheme

3. The Problem Gaps in knowledge and understanding of these communities What was known? -Low literacy, -language issues -lack of access to culturally sensitive info

4. The Research Desktop NDSS data Literature review Primary - interviews -Bi-lingual health professionals -NDSS agents in every state

5. The Research Focus groups -Vietnamese -Turkish -Chinese -Arabic-speaking cultures

6. The Research – what did we explore?

7. What did we find?

8. CALD communities present later with diabetes

9. Doctors are trusted but their ability to communicate to CALD audiences varies Lack of interest Culturally insensitive advice Lack of time Translation / cost issues

10. Translated material is often inappropriate

11. It is a long road between diagnosis and support

12. Saving money works in every language

13. What does it all mean?

14. Communication should focus on recognition of conditions as well as management

15. Don’t treat CALD communities as one homogenous group

16. Family is important

17. Educate doctors or help them to provide support

18. Activate bi-lingual health networks

19. Community networks are stronger in CALD communities – use them

20. Translating materials is not a CALD communication campaign – but it is a start