1. THE ROLE OF THE CLINICAL EDUCATOR IN THE NEONATAL FIELD SUSAN HAMBLEY JANET PRATT SUE POLLOCK ANNE MAJOR

2. 2 EDUCATOR Facilitate and encourage reflective growth Staff development Equipment training Clinical supervision Preceptor/ mentorship

3. COMMUNICATOR Benchmarking Liaison  UCLAN  Multidisciplinary team Support for staff Future developments

4. CLINICIAN Role model Approachable and available Support and specialist advice Advancing care through evidence based practice Trust and NMC guidelines

5. ? MANAGER ? Management of Role NETWORK MANAGEMENT HOW TO MANAGE THE ROLE SUPPORT

6. “Communication is the most powerful tool in clinical practice & research has repeatedly shown that good communication results in better clinical outcomes, greater propensity to follow clinical recommendations and lower risk of clinical negligence and complaints” ( Thompson & Stewart 2002) EVERYONE SMILES IN THE SAME LANGUAGE