1. Smart Cards: Disabled and Elderly Consumers John Gill 24 th January 2004

2. In the United Kingdom Children (<16 years)20% Older people (>65 years)15% Disabled (wrt smart cards)10% Primary language not English 5% Left-handed10% Warning: Treat these figures solely as indicative of the order of magnitude.

3. Definitions Medical under reporting poor indicator of numbers with problems Functional numbers vary depending on definition Fund raising

4. Users with Problems Using ICT 0.4%Wheelchair users 5%Cannot walk without an aid 2.8%Reduced strength 1.4%Reduced co-ordination 0.25%Speech impaired 0.6%Language impaired

5. Users with Problems Using ICT 1%Dyslexic 3%Intellectually impaired 0.1%Deaf 6%Hard of hearing 0.4%Blind 1.5%Low vision

6. Visual Defects Normal Myopia

7. Visual Defects Macular degeneration Cataracts

8. Visual Defects Diabetic retinopathy Tunnel vision

9. Colour Blindness red/green 0.5% females 8% males Total colour blindness 0.0025%

10. The Effects of Ageing In a 60 year old, one third light reaches retina compared with when they were 20 Decline in visual accommodation Speed of adapting to changes in illumination Multi-tasking less easy

11. Multiple Impairments More than half of people with a disability have a significant additional impairment Increasing numbers - mainly older people Not homogeneous population

12. Keypads

13. Icons, Symbols and Pictograms EN 1332-1 for card-accepting devices

14. Charles III Ill Illegible 6 9 Times Roman smi1@aol.com smi1@aol.com Choice of Fonts

15. Smart Cards The time to incorporate new facilities for disabled and elderly consumers is when technology is being introduced for the general public.

16. Notch for Card Orientation

17. Preference Selection Button or menu Stored in a central database Stored on the user’s card (EN 1332-4)

18. More Time On an ATM, more time before being timed out On a public telephone, compose and send With an automatic gate, time for both guide dog and owner to get through

19. Contactless Cards Proximity No card insertion Vicinity First find the terminal Trigger message Alert for wheelchair ramp

20. Interface to Assistive Device Wired RS232 USB Wireless Infra-red Wi-Fi Bluetooth ZigBee Wi-Max UWB

21. Bluetooth Range 10 metres (100 metres with amplifiers)

22. Good design for people with disabilities is frequently good design for everyone.

23. Dr John Gill OBE, FIEE Chief Scientist Royal National Institute of the Blind 105 Judd Street London WC1H 9NE Tel +44 20 7391 2244 Email john.gill@rnib.org.uk Web www.tiresias.org