1. BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY 2013

2. Question 1. If you have in the last few months attended the Emergency Department at the hospital, roughly what time did you arrive?

3. Question 2 In your opinion could your condition have been dealt with by your local Pharmacist? Add chart

4. Question 2 continued ….. Comments Never used this service before Never been Not sure if it could help

5. Question 3 If you attended between 8.00am – 6.30pm in your opinion could your GP Practice have dealt with your condition

6. Question 3 continued.. If your answer to question 3 is Yes, did you try to make an appointment with your GP practice

7. Question 3 continued.. If your answer to question 3 is Yes, were you offered an appointment to be seen within the GP practice Comments: Wasn’t open at the time

8. Question 4 If you visited the emergency department outside of surgery opening hours, did you attempt to contact the emergency out of hours service provider NEMS (Nottingham Emergency Medical Services)?

9. Question 4 continued Comments Unable to as heart had stopped Yes. They were very good

10. Question 5 Did you attempt to contact the emergency 111 service set up for when you need medical help fast but it’s not a 999 emergency?

11. Question 6 Are you aware that NHS Direct has 24-hour telephone/on line Health Advisory service

12. Question 6 continued Comments Have used but haven’t been given the correct advice They were very helpful and patient

13. Question 7 Would you consider using this service in the future?

14. Question 7 continued….. Comments Have used but incorrect advice given Heard of it, but not sure what the criteria is for using it was

15. Question 8 Are you aware that Nottingham has a GP Led Walk in Centre open 7 days a week 8.00am-8.00pm, 365 days a year on Upper Parliament Street offering health advice and treatment?

16. Question 8 continued…. Comments They have one in town

17. Question 9 Would you consider using this service in the future?

18. Question 10 Are you aware of the following NHS cancer screening programmes? Breast Cancer Screening - for 50+year old females

19. Question 10 continued…. Bowel Cancer Screening - for 60-69 year old males and females

20. Question 10 continued…. Cervical Cancer Screening – 25-64 year old females

21. Question 11 Are you aware that the practice runs a monthly Carers Drop in Clinic to help the carers access support for them?

22. Questionnaires incorrectly completed