2. INTRODUCTION  Introduction of Exco  Revenue  Debt  Cost of revenue collection  Filing  Compliance  Significant compliance incidents  Service Improvements  Human Resources  Customs and Border Management  Collaboration in government  Governance  ATAF 2

3. SARS Executive  Ivan Pillay-Deputy Commissioner  Kosie Louw-Chief Legal and Policy Officer  Barry Hore-Chief Operations Officer  Elsie Pule-Chief Human Resources Officer  Gene Ravele-Chief Officer of Customs and Border Management  Trix Coetzer-Chief Financial Officer  Joseph Rock-Acting Chief Segmentation Officer 3

4. REVENUE 4

5. DEBT BOOK/CREDIT BOOK 5

6. COST OF REVENUE COLLECTION Only SA data for 2008, 2009 & 2010 was accessible 6

7. FILING 7

8. COMPLIANCE PENALTIES 270 000 Penalty Notices : 270 000 80 000 Late Returns : 80 000 VAT FRAUD 16 000 Vendors Suspended : 16 000 EXPANDED AUDITS 160 000 Audits : 160 000 R1.3 Billion Additional Revenue : R1.3 Billion Sophisticated Risk Engines Third Party Data 8

9. SIGNIFICANT COMPLIANCE INCIDENTS  Detained and seized  560 cloned cheques  67 million cigarettes at a value of R33 million  2 warehouses of alcohol  3 alcohol production plants  340 000 DVD’s at a value of R53 million  35 tons of textiles  400 seizures of narcotics at a street value of R280 million  Tannenbaum ponzi scheme  881 investigations 9

10. SERVICE IMPROVEMENTS 10 SARS e-Filing Growth 2006/72009/10 Registered e-Filing Users500 0006 Million Electronic Returns Submitted1.5 Million10.8 Million 2008/92009/10 Returns Assessed in 24Hrs62%95% Refunds PaidR11.2bR14.8b SARS Assessments and Refunds

11. SARS - EE REPRESENTATION 11

12. The Five Programmes of Customs Modernisation CUSTOMS AND BORDER MANAGEMENT 12  TRUSTED TRADER  CUSTOMS INSPECTIONS  CUSTOMS SYSTEMS REPLACEMENT  DECLARATION PROCESSING  LEVERAGING SARS CAPABILITIES

13. COLLABORATION IN GOVERNMENT 13  PARTNERSHIP WITH DHA, SAPS, DIRCO, NIA, SANDF AND OTHERS CONTINUING AFTER WORLD CUP  COLLABORATION IN JCPS, ICTS and OTHER FORUMS  ROUNDTABLE OF FINANCIAL INSTITUTIONS  JOINT INVESTIGATIONS

14. GOVERNANCE 14  SIXTH UNQUALIFIED AUDIT IN A ROW  ONE EMPHASIS OF MATTER:  Impairment of loan to Clidet Pty LTD

15. AFRICAN TAX ADMINISTRATION FORUM 15  LAUNCHED IN UGANDA IN 2009  CHAIRED BY SARS  SECRETARIATE HOSTED BY SOUTH AFRICA  CONSISTS OF MORE THAN 30 COUNTRIES AS MEMBERS  BASIS FOR CLOSER COOPERATION AND ENGAGEMENT BETWEEN REVENUE AUTHORITIES IN AFRICA

16. 16