1. The Switchvox Extend API Session 2: Developing Real-World Business Integrations by David W. Podolsky Director of Engineering, Switchvox

2. 2 Creative Innovation – Customer Satisfaction – Continual Quality Improvement 2 The Doctor’s Office  The Scenerio  Dr Hammel runs a successful doctor’s office called the “San Diego Get Well Center”. Like most doctor’s office he has a database that is full of his patients and their appointments. He is looking to streamline a couple of things in his office to save time, save money, and provide a better experience for his patients. Below are the 3 main things he wants to accomplish.  1. Integrate his PBX with his appointment database and have the PBX automatically call his a paitents the day before their appointments and remind them of their appointments.  2. Have his patients confirm they will be coming to their appointments right over their phone by pushing some simple keys.  3. Have a custom switchboard panel for his receptionists so when a patient calls in, it will automatically look up their caller id and bring up the patient information.  Bonus : Have the ability to turn on/off “Night Mode” for his office PBX from his new fancy iPhone that he loves so much.

3. 3 Creative Innovation – Customer Satisfaction – Continual Quality Improvement What We Need  A Switchvox PBX  A Web Server  Some coding time 3