1. © Copyright Simon Wallace, February 2002 Process Product There are Many Aspects to Business Change - it’s not just the Technology Culture People Strategy Structure Technology

2. © Copyright Simon Wallace, February 2002 The Change Journey Process Product Culture People Strategy Structure Technology Case for Change Deployment Conceptual Design & Business Case Detailed Design Development Timeline Process Product Culture People Strategy Structure Technology

3. © Copyright Simon Wallace, February 2002 Regulation Suppliers Channels Process Customers Product Other Aspects of the Business may be Relevant Geography Culture People Marketplace Strategy Facilities Structure Technology Ownership Funding Partners Knowledge R&D Case for Change Deployment Conceptual Design & Business Case Detailed Design Development Timeline

4. © Copyright Simon Wallace, February 2002 Regulation Suppliers Channels Process Customers Product Business Change Programme Geography Culture People Marketplace Strategy Facilities Structure Technology Ownership Funding Partners Knowledge R&D Case for Change Deployment Conceptual Design & Business Case Detailed Design Development Corporate Strategy Competitors Other Industries Suppliers Workforce Divisions / Functions Customers Viewpoints Timeline

5. © Copyright Simon Wallace, February 2002 Participation Majority of work is best done by the organisation’s own people, guided and facilitated by specialists –promotes ownership and buy-in –exploits business experience and knowledge –retains knowledge within the organisation –reduces costs

6. © Copyright Simon Wallace, February 2002 Participation should target: Corporate strategy –input and guidance concerning overall corporate goals Other divisions and specialist functions –incorporate and amplify current thinking from related activities, eg marketing, HR, etc Customers –What do our customers want? Workforce –Source of knowledge and new ideas –Vital to deliver the change Suppliers –How can we best work with our suppliers? –What can they tell us about best practice they have seen elsewhere? Competitors –What can we learn from our competitors’ solutions? Other industries –What can we learn from parallels in non-competitive industries?

7. © Copyright Simon Wallace, February 2002 Key Deliverables Case for Change DeploymentConceptual Design Detailed Design Development Programme Charter Vision Key Performance Indicators Focus Areas Stretch Targets Case for Change Current Position Best Practices Options Future Solution Quick Wins Transition Strategy Business Case Pilots & Prototypes Detailed Process Descriptions Organisational Design Technology Design Training Design Change Management Plan Technology Acquisition, Development and Installation Process Documentation Training Development Change Communication Organisational Transition Deployment Plan Training Readiness Checks User Acceptance Solution Rollout Continuous Improvement Process

8. © Copyright Simon Wallace, February 2002 Overarching Programme Management Geography Suppliers Regulation Channels Customers Marketplace Ownership Funding R&D Knowledge Partners Facilities Culture Process Product Strategy Technology Structure People