1. Effective Employer / Employee Relations Effective Employer / Employee Relations HUMAN RESOURCES HL ONLY

2. Learning Objectives Identify the sources of conflict in the workplace and evaluate alternative approaches to conflict resolution

3. http://www.youtube.com/watch?v=5l7Igvz9O qg http://www.youtube.com/watch?v=5l7Igvz9O qg

4. Sources of conflict at work EMPLOYER EMPLOYEE Write down all the issues you think employees / employers may have within the working environment with each other

5. Read the article and summarise the author’s 5 key factors in resolving workplace conflict

6. Strategies to reduce conflict Single union agreement – an employer recognises just one union for purposes of collective bargaining No-strike agreement – unions agree to sign an agreement with employers not to strike in exchange for greater involvement in decisions that affect the workforce – Two main reasons for doing this 1.Improves image of union as being responsible 2.Often have some benefit for the union, greater involvement

7. Resolving Conflict Conciliation - Use of a mutual third party to listen to both sides and come to a compromise Arbitration - Use of a mutual third party to listen to both sides and recommend an appropriate solution

8. Employee participation and industrial democracy Participation at work by employees can take different forms – Industrial democracy – Work councils