1. TELUS Recognition Journey
Sean Schooling / Pauline Phillip
members of the TELUS team St. Louis, MO April 29th 2012

2. Outline Who we are Our recognition strategy
Results and business impact
Aligning recognition to corporate strategy
Introducing our Customer First Champion award
Open forum

3. Who we are video

4. Our Recognition Strategy
create a culture of appreciation
giving and receiving recognition is prevalent, meaningful and aligned to our core values and strategic priorities
targeted recognition drives adoption and implementation of strategic priorities
benchmark annually against RPI Seven Best Practise Standards

5. Recognition Results and Impact
Program
2011
Career Milestones
4,594
Ovation Awards
414
Bravo e.Cards received
109,800
Bravo awards received
60,300
Bravo award redemptions
28,000
TELUS Legends
138
Own-it Awards 85
Passion for Growth
172
Presidents Club
125
Customer First Champions 65
Tree Canada
3,700
Chloe Awards 34
CEO Coins (Silver/Copper)
350
Note: Team member’s strongly agree and agree responses to AON Hewitt Engagement Survey

6. TELUS Awards
“The TELUS Communications BRAVO program is a consistent RPI award winner because it sets the long-term standard for all other employee recognition programs,” said RPI President Kevin Cronin.
“Every year they continue to make improvements that set the bar a little higher. This is an award they’ve worked hard to earn.”

7. RPI Best Practice Award
2008
2009
2010
2011
Recognition Strategy 
Management Responsibility
Program Measurement
Communication Plan
Recognition Training
Awards and Celebrations
Program Change and Flexibility

8. Aligning Recognition to Our Corporate Strategy
Our goal is to be the most recommended company by our customers in all business segments and across all of our geographic markets and every team member, regardless of their role, has the ability to impact the customer experience and deliver on our brand promise.

9. Customers First Champions Award
recognizes team members who consistently support, advocate and advance a Customers First culture to consistently deliver an exceptional experience  
Highlights and celebrates customer experience and shares what exceptional looks like
award overview
nomination and review process
Customer facing team members eligible
Target 200 recipients annually
Award presentation package consists of:
$1,000 pre-paid cash card
an invitation (with a guest), for annual Gala
Video Clip

10. Seven Best Practise Foundation for Success

11. TELUS video

12. Open forum