1. Policy on IAG – emerging research on CMS in Scotland Frances Webster, Scottish Representative in WP1

2. Current position “Putting Strengths to Work” Very early stage of development Intention to produce CMS policy framework Anticipated outcomes and objectives Influencing future delivery

3. Outcomes and objectives Articulation of CMS at all levels of customer engagement Measurement of customer progress Contribution of assessment processes Flexibility to allow for a national perspective and a local response Principle of co-creation Scanning for international best practice Harnessing the positive psychology movement to develop further a strengths based approach

4. Influencing future delivery New customer experience and expectation – move from traditional delivery to individual acquisition and utilisation of CMS Initial training and CPD standards Progressive and effective use of LMI Better understanding of location of CMS in core skills development.

5. Ďakujem za pozornost Thank you for listening