1. Framework for ICT Technical Support (FITS) Trevor Greenfield Technical Director - The FITS Foundation FITS

2. Our objective here is To provide some information about FITS, how it can help achieve good technical support and maximise return on investment for users To outline who ‘The FITS Foundation’ is and how it relates to Becta To update you on FITS 2.0 To describe the new FITS Accreditations Provide contact details for The FITS Foundation

3. What is FITS? FITS is the “Framework for ICT Technical Support” FITS was developed from best practice processes and designed specifically for educational establishments FITS provides the processes required for efficient and effective management and delivery of technical support

4. Introduction to FITS Service Level and Financial Management Incident Management Service Desk Problem Management Security Management Operations Management ICT Strategy Workforce Management Change Management Configuration Management

5. Why does FITS matter?

6. The FITS Goal Our goal is to support better teaching & learning outcomes by: - Providing more reliable ICT - Better value for money from ICT Investment - Delivery of ICT Support as a service

7. The FITS Goal Our goal is to support technicians by: - Providing a standard set of processes to support ICT - Internationally recognised qualifications - Raise the profile of technicians in schools - Help towards career progression

8. The FITS Foundation - Background Strengths Developed within Becta Benefited from Becta Strategic Technologies team Excellent Pedigree

9. The FITS Foundation - Background Strengths Developed within Becta Benefited from Becta Strategic Technologies team Excellent Pedigree Weaknesses Reliant on UK Government funding On-going requirement for delivery Continuity cannot be guaranteed

10. The Challenge What’s needed – Technical Specialisation – Service Culture – Management Skills – Communications Skills Why.... –No Professional Body –No Trade Union –No Professional Qualification –No CPD Skills Gap FITS 2.0

11. The FITS Foundation - Structure Formed September 2009 Not-for Profit Foundation Governing Body Training Partners Working closely with Becta

12. The Accreditations Two levels Level 4 ICT Support in Education - Practitioner Level 5 ICT Support in Education – Manager (Advanced) More courses and Accreditations planned Internationally Recognised

13. The Accreditations Level 4 ICT Support in Education – Practitioner (Provides 2 credits towards a HN qualification) Run over 2 days 1 1/2 Days classroom work Online examination

14. The Accreditations Level 4 ICT Support in Education – Practitioner Classroom work Teaching from the front Case study exercises Group activity

15. The Accreditations Level 4 ICT Support in Education – Practitioner Examination Online through the SQA Solar system 90 minutes to complete 40 randomly generated questions (Multiple choice) 60% pass mark

16. The Accreditations Level 4 ICT Support in Education – Practitioner Covers: Service Desk | Incident Management | Problem Management Change, Release and Patch Management | Configuration Management | Security Management Total cost £510 Includes; Reference manual, Courseware, exam fee

17. The Accreditations Level 5 ICT Support in Education – Manager (Advanced) (Provides 2 credits towards a HN qualification) Run over 3 days 2 1/2 Days classroom work Online examination

18. The Accreditations Level 5 ICT Support in Education – Manager (Advanced) Classroom work Teaching from the front Case study exercises Group activity

19. The Accreditations Level 5 ICT Support in Education – Manager (Advanced) Examination Online through the SQA Solar system 90 minutes to complete 40 randomly generated questions 60% pass mark

20. The Accreditations Level 5 ICT Support in Education – Manager (Advanced) Covers: Directory services administration | Print and output management Storage management | Service level and service continuity management Performance monitoring | preventative maintenance | Energy conservation | Availability and capacity management | ICT financial management Total cost £710 Includes; Reference manual, Courseware, exam fee

21. In the pipeline Lower Level Accreditation for Primary Technicians and TAs - FITS Introductory Covering: Service Desk | Incident management | Problem management Security management Will also be an accredited course

22. In the pipeline Courses for Senior Leaders and Managers ICT Strategy Management for Senior Leaders Service Level Management for schools with a managed service

23. In the pipeline The FITS “Realise your Vision” for Teaching and Learning Roadmap Comprehensive whole school hands-on consultancy Identifies; Where you are now Where you want to get to How to get there – with our help

24. Summary Our goal is - FITS to become the ‘Industry Standard’ for all educational establishments & service providers. - provide International recognition via FITS accreditation for Schools and Technicians - provide timely and accurate advice and guidance - build upon the services we provide through our policy of continuous improvement - have a positive impact on teaching and learning experiences Internationally

25. More Details Websitewww.thefitsfoundation.org Supportsupport@thefitsfoundation.org Office:The FITS Foundation Pure Offices Plato Close Leamington Spa Warwickshire CV34 6WE Tel: 01926 800121 trevor.greenfield@thefitsfoundation.org