1. I NTRODUCTION TO THE C USTOMER R ECORDS D ATABASE October 26, 2011 Florida Department of Education National Farmworker Jobs Program

2. A BOUT THE CRD Developed by Telamon Corporation under contract with the Florida Department of Education Development began in mid-2010 Database, reporting tools and technical support to Tampa Program Office

3. T HE BASICS Florida Data Manual Logging in Tracking Customers Online Resources

4. T ECHNICAL S UPPORT VIA E MAIL Flnfjp@flnfjp.org

5. W ORKING WITH CRD T OOLS Learn about Staff Roles Learn about Key System Features Find an Existing Customer’s Record Enroll a New Customer

6. F LORIDA CRD H OME P AGE

7. P ASSWORD S ETUP P AGE

8. H ELP WITH FORGOTTEN PASSWORDS

9. C USTOMER S EARCH P AGE

10. R EPORTS H OME P AGE

11. E NROLLING A N EW C USTOMER Case Scenario of a Farmworker Family Step 1: Review Case Scenario Step 2: Complete an Application for Services Step 3: CRD Data Entry

12. A SSESSMENTS AND IEP DATA ENTRY IEP and associated customer data for entry into CRD: Put assessment results, IEP goals, and narrative accounts in an editable Word document in consecutive order. Choose the applicable CRD section and fields for data entry

13. S AMPLE A SSESSMENT E NTRY

14. S AMPLE IEP E NTRY

15. M ANAGER F UNCTIONS Reviewing Customer Data Assigning Caseloads to Staff Caseload Reassignments All Functions at the Agency Level

16. E ND U SER R OLE Functions: Read, Review, Data Entry and some Update Access rights to his / her own caseload only