1. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com MXPRESS/ iNeed Tutorial

2. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com MXPRESS/iNeed MXPRESS can link from a QR code or a URL we provide giving guests basic information such as Weather, Hotel Info, Dining reservations to booking links, Local attractions, etc. It can also be accessed/linked from any CRM template DA sends out such as a Reservation Confirmation or Pre Stay Marketing email. iNeed will be accessible via MXPRESS and will be accessible via email upon check-in This service provides forms for the guest to submit with any requests they have while on property such as Housekeeping, Valet, Wake Up Call, Maintenance, Spa Services, etc.

3. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com iNeed Forms  The guest will select the form they would like to make a request with and fill out the requested information. (Example of Valet Form)

4. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com  Once they submit their request it will show up in the iNeed section on the portal.  In addition to the portal, email alerts will also be available.  You can look at all requests by type of request on the tabs above for each specific form.  The screen refreshes every 60 seconds to give the property up to date information.

5. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com  The Valet options are the only ones that will have the Pending/Handled status. To change the status, you just click on the word “Pending” and it will change over to “Handled”.  To view all requests submitted by the guest, select the magnifying glass icon.

6. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com  The Valet options are the only ones that will have the Pending/Handled status. To change the status, you just click on the word “Pending” and it will change over to “Handled”.  To view all requests submitted by the guest, select the magnifying glass icon.  You can view each individual request by selecting the option under the guest name

7. Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas 76137 | Phone: 817.204.0840 Fax: 817.887.1355 | www.Data2Gold.com  Once you go into the option you will see the guests request and reservation information.  The drop down at the top gives you the option to select a team member that has portal access to have an alert emailed to them.  The bottom box is where you enter any notes you have on the request.